We used ADT Protection to monitor our…

We used ADT Protection to monitor our residence for 10 years and were pleased with their service. We had no issues until we tried to cancel our account. We were no longer under contract with them and I was informed all I had to do was give them 30 days notice. There is no local phone number, so you must call 1(800) numbers where you will be put on hold, passed from one person to another, given the run around on why you can’t cancel, told representatives will call you back and they never do. It took 4 hours of telephone calls over two days and numerous emails to finally cancel my account. Absolutely ridiculous and the worst customer service I’ve ever experienced.

ADT is just here to take your money

ADT is just like every other large security system company. They are only here to take advantage of your need for security by taking as much money from you as they can. We were lied to multiple times on moving and the other times every employee had something completely different to say. They are extremely incompetent and inconsiderate, and it ended up costing us an unexpected $1,300. We told them we were moving soon and they said that’s fine, just take the equipment with you and we will reinstall it at the new place (first lie to get us to buy). We did that and when they came out they said no you were supposed to call us, have us uninstall it and reinstall it at the new house (second lie). We gave it the benefit of the doubt thinking maybe we misunderstood something and AGAIN told them we would likely move within a year (we move a lot for work). They said no problem, just call us first so we can uninstall it. Here we are moving again and I asked specifically 5 times if they provided service on a military installation, after trying to avoid my question, they asked for an address, I gave them one on the base, they said yes we service that (wrong again). We are getting ready to move and find out not only do they not provide service on a military installation, but they were never going to uninstall our system, but we would have to leave it and buy new equipment and start a new contract (because and I quote, “it saves ADT money”). Well of course it save ADT money because they are just taking more of mine. Our only other option was to buy out the contract. So since we were moving to a place they couldn’t even provide service, we have to pay $1,300 to end the contract. In the end, they are a complete sham of a company that just finds every way to take more money from you. Our biggest reason for picking them was that we didn’t have $1,000 to buy our own equipment. He were are shelling out $1,300 and getting no equipment. We can’t take anything with us because it’s tied to the old address (conveniently controlled by the company, you can’t change it) so even if we’d bring it with us, the system will not work because it’s outside of the area of the old address. Oh and they tell you they will not charge military when they move, wrong again. We got here at the height of COVID and were several month down on the waitlist for on post housing so we lived off post while waiting for a house on post. We explained all of this to ADT and were transparent of our intentions. They said it was fine, we wouldn’t have to pay, turns out it’s only for a PCS to another base and even then you still have to pay off the equipment. Which at this point I don’t even trust that because nothing they have told us has been true. Do not buy from ADT or any other large security company. Just buy your own equipment and self monitor.

HORRIBLE by every standard!

HORRIBLE by every standard!! I reached out to them to get a video camera for which THEY SENT ME A PROMOTION where installation was free. It took a 90 minute phone call where I was transferred 4 times before I could place an order. Then upon verification they included the price of installation! Again I called back- on hold and transferred 6 times- without any resolution. Finally I asked the poor rep on the other end to cancel my order and refund my deposit which he did. FINALLY someone is able to do at least one thing. I immediately ordered my RING doorbell from Amazon which will be here tomorrow and installed the day after. As soon as my contract is up I'll be transferring to another monitoring company. Don't waste your time or money with ADT- they do not want or deserve your service.

Unethical, Deceptive & Disingenuous ADT Customer Service

When we signed up for ADT home & camera services (Oct 2021 by Safe Streets, 3rd party seller) we were advised of $25 Service Call(s) IF/WHEN NEED. Ok, it went up to $59... I get it (but over double increase?) The sign of the times...I get it. Booked an ADT Tech to connect working cameras/system to NEW internet provider. Never a word from ADT Customer Service or advised of (ANY "POSSIBLE") additional $135./1st 30 minutes PLUS $39/15 minutes increments. NO HEADS UP OF Possible COSTS. Had I not been able to pay that (collected at time of service) and turned away the Tech that I'd be charged the $59. The Poor Tech was TASKED with advising me of pricing. WHY COULDN'T "SOMETHING" have been advised to me PRIOR TO the appointment?? NOPE NOT A WORD from ADT Customer Service...ADT is UNETHICAL, DECEPTIVE & DISINGENUOUS...If you are considering ADT (Company SOLD & NOT the same Owners) DO NOT DO IT... Save your time, hard earned money & future headaches AND MOVE TO ANYONE OTHER than ADT!! We are STUCK WITH A CONTRACT PLUS an Unethical & Deceptive company. (believe the many other reviews...) 3/13/2022 UPDATE: Jacksonville Corp Office reached out to me & DID CREDIT 1/2 the charge $103. HOPEFULLY THEY WILL CHANGE THEIR PRICING policy with Customer Service AND ADVISE CUSTOMERS of "Possible Prices" to Possible Repairs BEFORE VISIT.

We use this company for our business…

We use this company for our business office and they have the worst customer service ever...they send their project managers to our site promising that they will do a great job and will take care of us and when its time they fail you. If you call and speak to a manager to complain they don't care either. This company is a joke!

Aaron Daniel

Aaron Daniel, who is sales rep, has no business being the communicator of ADT. Very RUDE, very RUTHLESS, and should not have any contact with customers. Unprofessional. Period. And please don’t bother to reply because nothing gets done. Just look at your reviews.

Poor experience

Poor experience. Have called twice to book a service appointment. Agent unable to book it on their system for some reason so referred to another department who will call me back to make arrangements. No such call received. Have asked for details of manager I can escalate to. Agent says they are not allowed to provide these details but manager will call me back....strangely enough I don't have much confidence in this happening...let's see.

The worst customer service by Aaron…

The worst customer service by Aaron Daniel this guy is tacky irresponsible for his action this company need to be reported to state attorneys In each state for misconduct just look at people experience salse persone was harsh and use dirty tactics and refuse to cancel less then 24 hours

My experience with adt was horrible

My experience with adt was horrible, I recently purchased a home last month and a guy name Raymond showed up to my door, he is a wolf in sheep clothing. He told me that he would waive activation fees and first month payment plus give a 100 rebate if go through with service. ADT billed my account two days later and two weeks later safestreet billed me 106.43 for activation fee, I called Raymond who immediately got offended as if I’m not supposed to be concerned when he advised that they were waiving all the fees I was billed, now I’m being charged 1378$ for a cancellation fee. This company has no moral ethics, instead of accepting accountability they are rude and disrespectful. Stay away from them, better yet if Raymond shows up to your door. Just close it!

I had ADT install my backyard camera…

I had ADT install my backyard camera and back in June 2020. The camera worked for the first month after that it continuously stopped recording. I went through all the steps for troubleshooting works for a day then stops. I have called numerous times they have us unplug it from the outlet, reset the camera from the back of it. Works for a few days then stops. Called again month after month same story. In the fall of 2021 ADT sent a tech to check it out he had no clue he called another tech to walk him through what to do. Worked for a month then stopped. Every time I call ADT customer service doesn’t understand why it continues to stop recording. I wish someone from ADT knew how to correct this problem. I’m stuck in my contact until 2025. I just can’t wait to be able to cancel. Not worth the problems and stress. ******************UPDATE**************** Was advised on 3/2/22 that in 24-48 business hours someone would follow up with me. No follow up received. On 3/9/22 I received a text @ 10:05 am that a tech was on his way I had no idea this was scheduled. I called ADT spoke with Shawn he advised a local supervisor Tamara in my area booked the appointment without contacting me first. I told Shawn the appointment needs to be rescheduled that it is snowing in NJ and I need to be out of my house by 11am I have a doctors appointment. Shawn rescheduled for 3/10/22 between 1-5pm he stated that I would not be charged a service fee. On 3/10/22 I waited for the tech to show between 1-5pm the tech was a no-show. I called ADT at 5pm spoke to Ashlynd who advised me that there was a glitch today’s appointment was not sent to a tech. I told her this is unbelievable I lost the afternoon for nothing. Now rescheduled again for 3/15/22 between 8-9 am with a senior tech coming. Ashlynd then advised I will have a $59 service fee. I told her what Shawn said no service fee she doesn’t see any notes. I was transferred to Jessica in billing she can’t do anything until a tech puts the bill in. Jessica sent a request to have a local manager in my area to call to have the service fee waived before the tech shows on 3/15/22. I told Jessica since I didn’t schedule the first appointment from the start I’m not paying a service fee she agreed. I as told Jessica if I don’t receive a call from the manager before the tech is to show I will be canceling the appointment. I told Jessica I wish I can just have ADT take all their equipment back this is not worth the stress it’s causing me. ADT is horrible to deal with.

ADT FIRE AND SECURITY LICENCE should be…

ADT FIRE AND SECURITY LICENCE should be withdrawn as they never turn up on the day that they booked in with the customer and the Attitude from the slm manager's is Horrifying and disgusting and it's a shame that it has had to come to this page and if you are with adt fire and security I would recommend going with someone else as they just lie to the customer and keep you on hold for hour's at a time and there customer service team is so bad and they should have there license removed indefinitely and to have there whole company shut down and to take the p*** out of member's of public is a NO NO AND TO BE FAIR I SHOULD OF NOT EVEN BOVER WITH SUCH A poor COMPANY AND THE STAFF WHO WORK FOR THE COMPANY AS A CUSTOMER SERVICE ENGINEER MUST BE BRAIN DEAD AS THEY ARE ALWAYS ON THERE PHONE AND NOTHING EVER GETS DONE WITH A GOOD HEART AT ALL AND I HAVE A LOT OF HEALTH CONDITIONS AND ADT AS A WHOLE DON'T EVER CARE ABOUT IT I DO HOPE ONE DAY THAT SOMETHING HAPPENS TO THE WHOLE COMPANY AND IT ENDS UP IN A HEAP OF RUBBLE AS IT IS NOT A GOOD COMPANY TO EVEN HAVE WHEN THEY CAN LOG IN TO THE CUSTOMER ACCOUNT REMOTLEY AND YOU DON'T EVER NO IF YOU ARE IN SAFE HANDS OR NOT AND THIS COMPANY SHOULD BE GIVEING NOTICE AND SHUT DOWN INDEFINITELY AND NEVER TO BE REOPENED AS A COMPANY IT SHOULD BE MADE IN TO A FARMERS FIELD AND THAT IS BEING NICE BUT I WILL NEVER EVER RECOMMEND THIS SERVICE EVER AND IF ONLY I COULD MENSHION NAMES OF THE PEOPLE I HAVE HAD TO DEAL WITH INRESPOABLE PEOPLE FROM ADT FIRE AND SECURITY AND TEAM MANAGER'S AND CUSTOMER SOLUTIONS TEAM AS BAD AS EVERYONE ELSE IT IS THE WAY THAT THE COMPANY WORKS IS THE BEST LIER GETS THE JOB AND THERE IS NO SAFETY AT ALL AND NO SERVICE EVER AND THIS IS WITHOUT SAYING THIS IS THE WORSE COMPANY ON THE MARKET MIGHT BE THE BIGGEST IN THE WORLD BUT WITHOUT A TRADING LICENCE AND OTHER DOCUMENTS TO SAY THAT THEY CAN TRAD ONICE IT HAS BEEN TAKEN AWAY FROM THEM AND NEVER TO BE REVIEWED AGAIN INDEFINITELY THEN ITS TIME TO CLOSE THE FIRM DOWN AND CALL IT A DAY SO I HOPE EVERY ONE WHO IS WITH ADT READS THIS AND STARTS TO LOOK FOR A NOTHER JOB AS THIS WOULD BE GOING LIVE ALL OVER Social media and I hope that the people who have got adt that they start to look at other companies as adt will be loseing there licence for trading and when it comes then a system with no companies trading with be shut down and a system that dus not work is no good to anyone and then you have no safety or security systems at your home or at the office and this is a company that will be going under and I do hope it go's into Ministration and no one will ever want to buy into a company that you will never ever be able to trust ever and it is never turn to adt at all they should never be able to ever trad again so Cancel your contact and leave them as they are NO GOOD AND FIND ANOTHER CONTRACTOR WHO IS BETTER THEN THEM AND HALF THE PRICE OR EVEN BETTER FIT UP A SYSTEM YOURSELF AND ITS FREE TO DO IT YOURSELF AND NO OTHER COSTS ARE REQUIRED AND IT'S NOT HARD TO DO ANYONE CAN DO IT SO GOOD BYE TO ADT FIRE AND SECURITY LICENCE ACROSS THE WHOLE NATION AS YOU ARE ALL s**t AT YOUR JOB'S AND I HOPE YOU ARE NOW STARTING TO WORRY NOW NO LICENCE TO TRAD AGAIN EVER AND NO VAN NO JOB NO HOME NO WIFE NO KIDS NO SERVICE ADT HAS NOW LOST EVERYTHING DUE TO THEM BEING INRESPOABLE AND MESSING AROUND WITH A CUSTOMER WITH HEALTH ISSUES AND DISABLED PERSON WHO WANT'S TO BE KEEPT SAFE AND SECURITY WAS MY MAIN CONCERN WITH ADT BUT THEY ALWAYS BLAM OTHER PEOPLE BELONGING LIKE OTHER PEOPLE INTERNET SPEEDS ARE SLOW WHEN ITS NOT ITS ADT SYSTEM IS NOT UPDATE WITH ANYONE WITH THE INTERNET AND THEY ALWAYS BLAME OTHER PEOPLE STUFF ITS NEVER THERE OWN SYSTEM THAT IS FAULTY IT IS ALWAYS OVER PEOPLE'S WHEN ITS NOT FAIR SO WHEN I HAD A FAULT WITH THE ADT FIRE AND SECURITY SYSTEMS I ARANGED FOR THE INTERNET PERVIDER TO BE AT MY PROPERTY AT THE SAME TIME AND THEN INTERNET PERVIDER ENDED UP SORTING OUT THE ADT FIRE AND SECURITY SYSTEM HIM SELF AS THE ADT FIRE AND SECURITY ENGINEER COULD NOT DO IT OR COULD NOT BE BOVERED TO DO IT FOR A CUSTOMER THE DIFFERENCE BE TREEN A INTERNET PERVIDER AND ADT SERVICE ENGINEER IS SO FAR BEHIND WITH THE TECHNOLOGY IS LEAVING ADT FIRE AND SECURITY LICENCE SHOULD BE WITHDRAWN FROM THE SERVICE AND I DO HOPE THAT PEOPLE DO TALE NOT OF THIS AND LEAVE THE SERVICE THAT ADT ONICE DID PERVIDE BUT IN TIME IT WILL BE PUSHED BACK UNDER THE CARPET AND THEY SHOULD BE SO ASHAMED TO BE PUT IN THERE PLACE BY A CUSTOMER AND THEY THINK ITS FUNNY TO KEEP PEOPLE WAITING IN ALL DAY FOR SOMEONE TO COME OUT AND THEY DON'T EVER TURN UP SO START LOOKING FOR A NEW SERVICE AND LOOK AT OTHER COMPANY'S AND aVoid like the plade with adt is just so so bad at what they do i hope people are taking note of this100% INRESPOABLE service that should be shut down and never ever to trade back at fire and security ever again I could name and shame the people who I have had to have out so meany time's over a year and it's worse then a service that should not be rated 0+0

I wish I could summit pics HORRIBLE JOB…

I wish I could summit pics HORRIBLE JOB the tech left homes in my wall and the system doesn’t work properly camera’s doesn’t record( did the trouble shoot still didn’t work and was told I have to pay 75% 1602$ to cancel)my censor fell off the wall 10 mins after the tech left ADT/SAFESTREET is a scam DONT WASTE YOUR MONEY!!!!! Now I’m stuck in a contract paying for a system that doesn’t work look at my profile pic that’s the holes that was left in my wall

Won't stop charging you after terminate service

Canceled ADT service 12/4/21 as I sold my cabin. ADT called me and ask permission to transfer my service to the new owner and I gave them my permission to do so. I got a bill on 1/4/22 for Jan. (remember I canceled my service Dec. 4, 2021). Not only was ADT charging me for service when I no longer owned the cabin, but the new owner was also paying for service. Very frustrating trying to call ADT and after multiple attempts was told that ADT charges you for 30 days after your service is disconnected and if that 30 days falls into the next month that they charge you for that month too. So in summary, cut off my service Dec. 4th and was charged through Jan. 31th. Almost 2 month after service was terminated. Quite a racket! Power, cable, internet, etc. stop charging the day you terminate the service.

Unbelievable! STAY AWAY!!

As a followup from my Oct 14 post. Unbelievable!! I've been trying to have the 5G conversion completed for FIVE MONTHS and after THREE appointments the techs repeatedly, REPEATEDLY! didn't show. 1 - In October I was given an 8:00-Noon window, rearranged my schedule and waited for the tech. At Noon I called ADT and was told that he wouldn't be coming. No call, no text, no nothing!! 2 - I rescheduled for December, received a text confirmation and the four hour window. Again, I reschedule my appts and --- another NO SHOW! I call ADT and there's NO RECORD OF MY APPT! 3 - I'm definitely changing providers but am still receiving urgent reminders to make the 5G conversion. So in the interim I foolishly called yesterday for a 1-5:00pm appt today. I called at 1:30 to confirm my appt and got an ETA of 4:15. So far, so good. An hour later I get a call that the tech WILL NOT be arriving and to reschedule the appt!! Unbelievable! Got screwed not one, not two but THREE times by ADT! I've been an ADT customer for 12 years but since their sale to Safe Streets they're now totally mismanaged, uncaring and suffering from serious cash flow issues. After egregious mismanagement of billing, scheduling and support, how can they effectively protect your property? For those who are happy with ADTs smarmy sales people and quick installations, wait until the 90 day warranty expires and you're hit with ongoing $150 service calls for simple battery changes or adjustments. As evidenced by the canned auto-responses to ADT complaints on this board, you will receive the same lying empty apologies and deplorable service. I encourage all Calif residents to pursue the Service Call No-Show penalty in small claims court to receive a $600 reimbursement. If your time, money and peace of mind is important and as others have stated - DO NOT USE ADT/Safe Streets!

Contract number 1000971009

Contract number 1000971009 Well still no call back from ADT complaints, Angela Ayrey told me she would email the complaints above her they told me I would get a call back two weeks ago I then called yesterday and a lady said the manager will call you tomorrow you are top of his list, NO CALL CAME DISGUSTING that they can’t face that they took money off me and didn’t do what they said they would do The lady even said what sort of money are you looking for and quite clearly understood when I explained It’s disgusting how they sold me CCTV With 2 cameras and the one in back garden NEVER EVER WAS CLEAR They said it was because I had plastic grass ????????? Why sell it to me then because you new I had plastic grass and at no point did you say the camera would look like the sea at night and you will no way see anything clear At no point was that mentioned, They sent engineers out and the best they could do was allow my CCTV to record for only 23 days so how many days in a month ???? What if I got broken into on the days yes DAYS it didn’t record I have been waiting fir a call since early Jan and now we are going into March But to be told yesterday I would definitely get a call back today and it didn’t come is just disgusting That’s twice now so how you going to deal with this now ADT PLUS I CANCELED MY CONTRACT AND THEY ARE SENDING ME BILLS STILL, It’s a joke I know two people in my area having the same issue I also know that when the First Lady said she would call me back from complaints said …. We do have a back log ha ha ha OMG you got a back log of complaints ha ha I do not recommend this company and neither do my two neighbours please DO NOT USE THIS COMPANY the rep Ian Giles from Bicester oxon that sold me this so called CCTV had all the chit chat in the world saying how good it was, when I called him about it his reply was …. Nothing I can do, complete joke he couldn’t wait for me to sign on the dotted line I have since had to have my whole cctv replace by another company Who put up 3 cameras and was half the price and I can honestly say I now have awesome CCTV WHEN WILL I GET THIS CALL BACK, I know you have said you have a back log of complaints but Jeeze it’s been over a month for my call back This tells you everyone NOT TO USE ADT FIRE AND SECURITY they take your money and don’t fix your equipment like they say they will I paid a direct debit for 18 months and part of that was for maintenance, they then took £15 a month for maintenance after I had paid 18 months for equipment and maintenance and NEVER CORRECTED MY CAMERAS they just dropped recording time to 23 days it’s a joke, I would like this resolved now I have waited and waited for these call backs and they never come Please do not use this company they are complete cowboys

Only giving 1 star because zero isn’t…

Only giving 1 star because zero isn’t an option! The worst company I’ve ever dealt with! 2 business premises and 2 residential properties with a total of 5 contracts and I’m cancelling all of them! A complaints team that don’t respond! I haven’t been complaining about multiple issues since November and it’s now end of February! I don’t even want free contracts as an apology because the stress isn’t worth it. Useless company, zero customer service, zero customer solutions, zero communication! DO NOT USE THIS COMPANY

ADT equals thieves.

I have an old outdated system in a rental house that is 3G. Doesn't work. They keep charging my checking account every month and won't cancel because I cannot remember the code. They said that they mailed it twice. They did not. They are charging me for $67 every month for service I am not getting, do not want and email me every day telling me my system is out of date. They refuse to cancel even when they call me and say anyone could call to cancel. I keep telling them they called me! They suck.

My name is Edward Garry I live in Ocala…

My name is Edward Garry I live in Ocala fl I’ve been with them six years and the last year the way they treat there customers is like there not important there system are terrible and u count on someone to keep ur house and you safe at night and your better off having a gun in your house cuz there system always breaks down and the way the country is today u wanna rely on ur security system but there always breaking down and they never show up when they say to fix it or cancel on you one time I ordered camera around my house they gave me a appt and then canceled hour before they showed and gave me another appt and I waited six hours and then called them and asked what happened to tech showing up and there answer was he didn’t come to work today but didn’t even call me my time is not valuable to them so there’s a lot better company’s you feel more secure in your home so don’t trust ADT to protect you they say there good company but far from it there’s techs don’t know what there doing and even after six years I canceled my contract take my word don’t trust adtthe only thing important to them is taking your money and not protecting your family I hope u believe what I’m saying mr Edward Garry from Ocala fl

ADT poor service

The service we have received from ADT has been poor , numerous telephone calls where no one answers the phone ! We were told a battery would be sent out and we would be talked through fitting it , not ideal but we said yes but it wasn’t sent ! After not being able to set the alarm and then not turn it off an engineer was sent out ! Alan Johnston did a good job calling me to say he was on his way ( after I had called ADT to check ) I actually cleaned my oven throughly while I waited for them to answer , not satisfactory ! We are very satisfied with today’s visit but the lead up to it has been atrocious and unless ADT improve their customer services they are going to lose them !

ADT is THE WORST

ADT is THE WORST. I have had them for a month and I want them GONE. First, their smart doorbell is trash. Second their system doesn't stay connected to WIFI for ANYTHING. Third, their glass break sensor goes off when I close my silverware drawer. Literally, NOT HELPFUL. My installer was meh, at best. Also, if you sign up for them BUYER BEWARE. They sell your info to third parties. I called ADT to complain because I was being harassed by their vendor and then rudely accosted. I was told "We are not affiliated with them. But we have their contact info." So you aren't affiliated but you have their contact info? I am so beyond pissed I want this gone free of charge. It's terrible. Save yourself time, money and pain. Just buy the Ring security system. It's not monitored but it does a way better job than the antiquated fossil they will install in your house. If I could give this zero stars I would. ADT YOU ARE TRASH.

They are a rip off

They are a rip off. Never even contact this company

Scam artists at best

Scam artists at best! I tried to cancel after my worthless contract was up (two of three cameras don't work and sensors fell off my doors). Was told that they would lower my monthly payment and that I would not be under contract. Turns out they flat out lied. I am now stuck with another year of worthless service. Cannot wait to rid myself of this awful company. I am reporting them to BBB, probably one of thousands.

Deshawn stinks.

Deshawn stinks. ADT called me to alert me of a low battery Saturday night close to 9pm. I get transferred to DeShawn who promptly tells me that I need to give the verbal password. While I am looking it up, he hangs up on me. I know it may seem odd, but I wouldn't think so, he got rude prior to hanging up, while I asked him to wait.

Absolute appalling customer service and…

Absolute appalling customer service and disgusting attitude from the so called support workers. 5 days without a working alarm system, absolutely terrible company. My suggestion is to don't touch ADT with a barge pole, disgraceful service.

Call customer services

Call customer services! Waiting time of more than 15 min to find a rather unfriendly, unpleasant if not rude person on the other end. Good at taking your money. Left them to another company and found a significant difference.