I got a door bell camera installed and…

I got a door bell camera installed and it is not working. They told me they cannot fix the problem. Customer service is terrible. I would not them porotect my DOG HOUSE

I had my system installed in May…

I had my system installed in May 2018... that system NEVER EVER worked. Requiring many hours of my time to try and resolve. Including crawling on top of and underneath of, etc. It never worked. They would come and within 1 hr it would go offline lost satellite. I tried to cancel, they wanted to charge me hundreds of dollars for breaking a contract, which I signed yes but it was never explained to me it was a 3 year contract. I unplugged the piece of crap and sucked it up and continued to pay it monthly bc I got tired, you won. I bought a ring, it's an awesome system and no bs involved I recently sold my home and I called to let adt know I was moving..ofc the first and only thing they said I was breaking contract and was told I would have to pay $128. I told them it was cheaper for me to pay it until contract expired. Today I got a bill for$128 unknown to me they apparently ended my contract without my permission. Worse company ever. All they care about is selling the crap to you with a contract bc ofc that's how they're paid... forget about problems and customer service, you're on your own. Horrible company, strongly suggest not ever using them. I actually installed a ring for$140 and that was the best security decision security system purchase iever made. One time charge i installed myself. Extremely ez to use. Buy a ring you will not be disappointed

absolitely TRASH

absolitely TRASH. I opened an ADT account late 2019, cancelled immediately after 1 day because I realized their price is unfair. Took me 14 phone calls 8hrs to get them to tell me the specific cancellation process. I need to fill out a form and fax it to them. It was 2019 and I need to FAX. Fine, I faxed a day after the service was established, before their THREE DAY deadline. Finally thought there’s won’t be anything else after they called us continuously for a while. Today I found out they charged me 700 dollars three times, twice late 2019, one early 2020. What the hell??? Absolutely a scam company, trash. I will call tomorrow to get my cash back, if not I will sue this scammer ADT

I wish you could give no stars

I wish you could give no stars. ADT is horrible!!!!! Their customer service is the worst!!!! One of our sensors kept going off and they had two people come out before it was finally fixed after I had enough when it went off at 2am saying someone was breaking into my home when that wasn’t case. The cameras are constantly going offline and not working. In order to get them fixed you, yourself has to get on a ladder to unplug and plug back in the cameras for them to work or they want to charge you over $100 for them to come out and fix them when you pay a lot of money a month already. ADT needs to get it together. Their customer service people are rude as well and half the time they “don’t know what to tell you”. It’s like they no nothing and can’t explain a thing to you.

Disappointed during COVID

I just can't believe they didn't release me from my contract when my small business closed due to COVID. I understand the purpose of contracts are to be withheld but with ADT's supposed focus on customer service I expected more. Now I have to pay every month for two more years. Adding fuel to the fire...

Incompetent

Incompetent, unprofessional, unable to carry out basic customer service and system service/installation. Too many issues lasting too many weeks to list here in full. Whatever has happened to ADT?

please stay away if you can,

save your money. I wish you could give negative stars 1. camera doesn't do what it advertises to do. 2. they tell you you can cancel anytime but keep the fact that you would have to pay about 1,700 for a cancellation fee. when I asked the rep if I could cancel, he should have told me about this issue but no he said " sure you can cancel anytime just give us a call" now I'm stuck with a service I don't use or need for 36 months. 3. if the wifi breaks a sec, you would have to restart/reset the whole thing every single time which requires an expert sometimes. it is very frustrating. and no you can't get out until after 3 years. note: read every word before you sign anything, my friend was charged $300/ month when he thought he was signing up for a $45/ month contact.

IM BEGGING YOU ALL DO NOT EVER GO WITH…

IM BEGGING YOU ALL DO NOT EVER GO WITH ADT!!!!!!! Please please please... Taken just under £1000 out of my account when all they were supposed to take was £220! Been almost 2 weeks now to get that money back and was promised 5 working days and it’s been been 11!!!!! When asked about telling them I have bills to pay and children to feed they’re attitude was not they give a F!!!! Hung up on me twice and when transferred to another department was put on hold for 64 minutes one time and 53 the other before I hung up!!!!!! Please please avoid like the plague absolute waste of money!!!!!

Run!

Run!! Don't get sucked in to their money making scheme. I was with Protection One and was told they bought out ADT. Funny thing is, everything I have now goes through ADT. Horrible customer service and even worse products. I upgraded my system to add 2 cameras. Was told I would have to change our my panel. In order to have new panel, I had to enter in to New contract. (I was no longer under contract). Upon changing, found out that 2 of my most important features were no longer offered on the new and improved panel: the duress code or the bad weather alerts. Offered to change back to old panel because now I'm told that didn't have to be changed out in order for my cameras to be installed, which means I would have never have been locked in to another useless contract. Fast forward months later, still haven't changed out panel. Have been told repeatedly I would receive a call to schedule this and at this point, 3 months later... Crickets!!! Now, cameras, nor alarms are even working. Called support and cannot get a technician for another 2 weeks. Supposed to call me in the morning... We'll see if that one ever comes to fruition. As it stands right now, I have this useless equipment mounted that is nothing but a decoration. Absolutely nothing even connecting!!!! Oh, but the billing system works great!!!!

Worst customer service I have ever…

Worst customer service I have ever experienced! I am moving and the closing date has changed several times. Each time I have called ADT, I have been on the phone 2-4 hours! Today when I called them, I was told my service was cancelled rather than processed as a relocation and I received a $2,800 bill for early termination! This took 3 hours and 6 people to straighten out. If I did not have a contract, I would stop service.

Sometimes the red light comes on

Sometimes the red light comes on

AVOID AT ALL COSTS

Would get negative stars if I could. ADT is a glorified collections agency. They have tricky language in their contracts to assure you get screwed when you move. They auto renew your contracts without notice or consent and make you pay out that new contract if you need to move and can't install the security system in your new place. Even if you move somewhere out of their service range they still screw you over and will send you to collections without hesitation. Other companies provide same service for a third of the cost, no contracts and you can move the equipment easily. AVOID AT ALL COSTS.

ADT will rob you more than any thief.

We’ve been ADT customers for over twenty years. Earlier systems were wired into our home – this last system was a battery-operated mess than ran the batteries out constantly. At one point we considered dropping ADT – but they came back with a threat of thousands of dollars charges to break the contract -and finally when our house was destroyed by a tornado – ADT has kept charging us 58 dollars month to “maintain” that contract even though the system no longer exists. ADT will rob you more than any thief.

Worst Customer Service Yet

I just purchased a house on the 31st of December. That same day I called ADT to schedule services, according to their website they can get you installed same day as long as you call before 1pm. My call was around 11am but I settled for a Monday appointment from 2-4pm. I was offered 2 free cameras, $100 visa gift card and a free system upgrade (previous owners had ADT) When Monday came around I did not hear anything and when I called to see what the delay was I was referred to the 3rd party contractor. This contractor Safe Streets basically told me they were backed up and I could get an appointment a week later which would be today. I called ADT back and they said they would give me a month free, and found me a different 3rd party contractor. This new contractor (Protect Your Home) came Tuesday the 5th and everything was great until he put a huge hole in my wall when he decided to move the panel and then told me to have my painters fix it. The tech did not finish the job and said he would have to come back to install the cameras. I reached out to ADT via Facebook and they told me to call them. I wasn’t receiving any of my previous offers and I was being charged over $4000 for equipment. I called on Friday after the tech came back to finish install, he showed up at 7pm. I was told by ADT someone would call in 24hrs and when no one did I called again. This time I was told I needed to call back during the week days between 7am- 9pm Eastern. Today I was told that a Supervisor/Manager would call me back in 48hrs. I then waited 7 hours and decided to cancel. I was given the run around with 5 different representatives transferring me to different people and departments only to find out I can’t cancel over the phone and I can’t cancel without having to fax a paper stating why I am trying to cancel. Beyond frustrated, beyond irritated.

Horrible customer service

Horrible customer service. I had my alarm installed almost 2 months ago and I’m still waiting for them to install my camera properly; it’s just sitting there. After calling my agent time and time again, I called customer service who promised me a call back and I’m still waiting another week later. It’s disgusting.

The worst customer service EVER!!!

The worst customer service EVER!!! I had to cancel my service and I had to speak to more than 10 people and waste alot of time.

Been trying to cancel since August 2020

In August of 2020 my husband called to cancel ADT. At that time we were not under contract any longer. ADT continued to take payments from our bank account. I called and spoke to representative Diane about it in December of 2020 and she said she removed the easy pay, canceled the service and promised me refunds along with a cancellation confirmation number for both the service and easy pay removal. We did receive one refund check but a month later received a past due bill. I called again and spoke to Hector who advised me the service was never canceled, said I owed the past due monies. I was transferred to a supervisor supposedly named Reggie. After much debate he advised me the account was canceled, I would not owe any other monies and this morning another deduction was made from my bank account which they supposedly had removed from their system. They tried to say my husband never canceled back in August but set up a lower payment agreement which is a lie. I will be reporting them to the BSIS today, calling my bank to report fraud. I’ve had enough of calling them and enough of them stealing my money.

We got burglarized while having ADT …

We got burglarized while having ADT and they did not call the police until after my husband did. Instead they just left an audible voicemal that they did not call the police. The burglars must have laughed. Also our alarm was not audible because after one of their service visits, they forgot to turn it on. After all our damage, they did not even compensate us their monthly premiums we paid them. NEVER use them. Not a good company!!!

Horrible and unprofessional agent Cedric

This morning I received a call back from Cedric to get information regarding a new system. After going thru all the particulars, he asked if I wanted to sign up. I had to explain 3 times, that this was not a decision to make on the spot, that I needed to talk with my family to make a decision, and I was shopping around for information/prices, multiple times, but he would not back down from the same question. His last question was, "what other question could your family have other than what you just asked", I replied, "i do not know, but I will find out and call back", he then hung up on me. I find this rude, unprofessional and frankly unkind. As an agent of a company, he should realize that I want to get other prices/information BEFORE i make a big decision like this to protect my family and home. I WILL NOT be doing business with ADT ever, and will go with Vivant, who were very professional, kind and completely understood, when I told them the exact same thing, that I was shopping around for prices. Very bad way to get business, and I own my own business as well, so I know how to deal with people.

This company is a joke I wish I would…

This company is a joke I wish I would of read the reviews before hiring them I’ve spent at least 6 hours if not more on hold or being transferred To solve an issue for a month I would cancel but the fine print says I’m signed up for a 3 year contract. Best part was when they sold me on signing up they said there is no contracts. Surprise!!! they just care to get your money!! I’m sure they noticed they couldn’t

WORST Customer Service Ever

By far the worst customer service in the history of customer service. Customer for 5 years, never had a break-in so can't rate them on the product. I had a broken door sensor and all I needed was a new one, so I looked on my ADT account website to get it replaced - no luck - couldn't even find contact information on the site - had to google the phone number. Called to get a new sensor and was told I had to have a technician out because my panel needed to be updated and would be charged a service charge - set a time and the tech was a no-show - called to inquire - on hold for 20 minutes - Explained the whole story - found out there was never a service ticket. Tried to reschedule - transferred and 15 minute hold - explained whole story again and was told it would cost around $150 for the service call which I didn't want. Transferred to a sales desk to get fee waived - on hold for 10 minutes - explained whole story again and was told I needed to talk to business department - on hold for 5 minutes - learned the business department was closed. Gave up. Tried to write feedback on my account website - timed out before I could finish. If I can save even one person from this disaster of a company I feel I will have done my part. UPDATE: After response from ADT after posting my review they offered to come back out at no cost. Scheduled a morning window between 8-12 and tech arrived @ 12:30. Tech was awesome and gracious. He informed me that he didn't need to come at all because I was only missing a magnet and the ckmpany should send those out in the mail.

ADT expensive with frequent system failures

Have had ADT Pulse at two locations. First property had infrequent issues with contact, system connection issues whereby sensors are not connecting. Figured the infrequent issues were tolerable and again contracted for ADT Pulse again. However, this has been a complete mistake with FREQUENT disconnects of cameras and sensors. We had a porch pirate and the camera DID NOT video the actual act! AVOID this system, please do not waste your money or time. FREQUENT disconnects which required technician services which cost $$$ more. Need security services I would highly recommend wired services and if offered by ADT go elsewhere. Research, I will obtain services once this contract is complete.

I have completely lost my trust in the…

ADT Sucks!! I have completely lost my trust in the ADT Brand. I had been a loyal customer with a different company for 17 years and since their systems were old, was looking for a change. ADT made a hard sales pitch and gave me a good deal on equipment etc and told me that the technicians who came in to install would go over the monthly plans. What I didnt realize was that the technicians were from a local company ADT contracted to. The first technician was totally new and clueless about plans or how to install. He had to call in another technician to help. Between them they installed and when they went over the plan, and asked me to verbally agree to a contract over the phone for a higher rate on the proviso that they would get back to the office and correct the paperwork to give me a lower rate plan. I wait for my first bill and lo and behold it was for the higher rate. I have tried to speak multiple times to customer service with no resolution. All they could offer me was was a lower rate for 5 months. I have already paid out of pocket for 5 months at the higher rate and now they wont let me cancel without penalties. Their 6 month money back guarantee is completely spurious and comes with a fine print (You have 3 days to cancel not 6 months). I would never recommend ADT to anybody In fact, corporate ADT acknowledged in one call that they are getting more and more issues with locally contracted companies promising customers rates that aren't correct.Unfortunately as a customer all we see is the ADT brand and ADT needs to rectify this To Carla who responded: I have already sent my account info to the email address "alwaysthere" that you have specified Here is ADT's standard response which is of no help: ADT has received your email to our Social Media Office and we wanted to take a moment and reach out to talk about these concerns presented. Please accept our apologies for the troubles you've experienced. By reaching out to our team here, you are now working with our Corporate Relations Office. As a representatives of this group, we're tasked with reviewing, and resolving customer concerns that are provided to our Executive Leadership Team, through various methods including the State Attorney General’s Office, Better Business Bureau and Social Media. The ADT residential services contract on file, matches the rate you’re paying per month for monitoring plus guard response/ patrol services. After 12 months of service, you may contact ADT to renegotiate your rate, however at this time the monthly rate for services at your home would remain as is. Our apologies for any miscommunications along the way, however it is the agreement on file that ADT would reference for your rate of service, as signed and agreed upon, by you, the consumer and ADT LLC.

I called ADT on Monday January 4th and…

I called ADT on Monday January 4th and the lady that helped set me up told me it included 6 sensors and that my total would be 10.55 a month + 59.99 a month monitoring. Great right .... nope -- When I received the contract it included 3 not 6 sensors -- I called customer service -- they said they could add 3 more sensors for 150.00 when the Tech came to the house - ummm no I would agree to put it on the contract 150.00 divided by 60 months is 2.50. The forth customer service person I talked to said I don't know why you think they are 50.00 a piece they aren't - he wanted to charge me 300.00 for three more sensors although on my contract it clearly says 150.00 for 3 sensors -- so I was lied to twice before I even became a customer -- I cancelled my installation date. Maybe they should all have the same training -- BTW all of this nonsense tool about 1 1/2 to complete only to cancel the install

How are they still in business?

If I could give this joke of a company 0 stars I would. DO NOT DO BUSINESS WITH ADT. I reached out with installation issues on 12/7/2020 in suburban Chicago. It is now 1/6/2021 and there has been ZERO communication back. Most posts on this board are met with a recommendation to email AlwaysThere. It has been two weeks and Eileen Wray (AlwaysThere) no longer even responds despite saying they would fix the problems. This is clearly a large, poorly run company with zero regard for customer service. A tech I spoke to on the phone told me they were having numerous installation problems as of recently, however, it seems that this company has always struggled. Stay away. Only trouble and wasted money.