0 star review

0 star review. It took me 1 hour to cancel scheduled installation . They was disconnecting me three times. Be aware.

Avoid ADT at all costs

Avoid ADT at all costs, pick any other security company you can. We were RAA customers & it was great & local. Then the RAA sold their security business to ADT and transferred us, (without our consent I might add). We decided that ADT being based interstate was not acceptable to us from a security point of view & went to shift. Then the fun started! It has taken three months, dozens of phone calls, hours of my life to finally get ADT to send me a final correct invoice. They blamed the RAA for sending them incorrect data, they blamed the RAA for huge delays. Then they blamed me for not understanding the RAA sold me as a contracted customer (which I was not), it was only when I sent them copies of my agreement & threatened to go to the Ombudsman they finally agreed I was perfectly entitled to leave. So on the 30th of July I got the final invoice with a due date of the 29th of August. To add one final piece of insult to injury I got a letter of demand dated the 11th of August (17 days before the due date) telling me the invoice was overdue & I have 14 days to pay before they send it to debt collection. During the one last phone call to pay it, I complained about the letter & was told sorry it’s two different systems & I’ll pass on your complaint. I don’t know who I’m angrier at; The RAA for selling to such an awful company or ADT for being the worst. AVOID AVOID AVOID!

I think ratings should be redesigned to…

I think ratings should be redesigned to have a zero start option - some companies deserve NO stars at all. ADT is one of them. This company is one of the worse companies I have ever had to deal with. Absolute Worse! I cancel my services with ADT and I was told the balance I owed was a little over $800 and I would receive my bill in the mail. I waited for this bill only to receive a bill for $1180. I have been calling ADT since June to rectify this bill and no one has been able to bring a resolution to this situation. I have spoken with multiple customer service reps with each giving me multiple misinformation about my bill. I was told that the bill would be adjusted and that the payment would reflect what I owed so that I can make the payment. And each time the bill comes, the total is still over $1000. Today I got an overdraft fee because ADT had tried to withdraw $1119 from my bank account which I didn't authorize. I have been trying to speak with someone about paying back what I owe but first with clarity about the bill I was given. This is unjust and a rip off! If I have the amount in my account, ADT would have withdrawn that amount of money which I wasn't authorized. The service was terrible and the customer service is the worst! Zero Star. Please, Please stay away from this company! I am glad I cancel my subscription with them. STAY AWAY!

I had called to get information on the…

I had called to get information on the service, I was told I had to go ahead a set up a appointment and could cancel at anytime after I had spoke with my husband. After speaking with my husband we decided against it for now. I called to cancel then was told that I couldn't cancel they had to speak with my husband to cancel. I explained to them that I was the one that set it up but still they would not do it. My husband then called in to cancel, whoever he spoke apparently did not cancel because after checking my bank account I saw that they had taken $100 that I was told would not be taken unless service was set up. I called back and still they told me that they couldn't talk to me and my husband's information they had and again I explained that it was all my information they had but refused to help me. Horrible service!! When we do decide to get an alarm system it won't be with ADT!!

How the ADT customer service works.

We have worked with ADT for 3 years. For 3 years, they have never used their service. We decided to close the account and I called them exactly on the day the contract was signed, it ended. Customer service, instead of closing it, tried to impose its other services on us. After 40 minutes she said that she had closed my account. A month later, I received a new bill. I call ADT again. They told me that the account was not closed and apologized. And the account was closed again. They said that all the papers would be sent by mail. And today I received another bill, but with a thick red stripe. This is how the ADT custom service works. In 3-5 years I will need a similar service, but I will not to be work with ADT again. Tomorrow I need to waste time again and call them.

Most corrupt company I’ve dealt with

Most corrupt company I’ve dealt with! They charged me $1000 more then they quoted me over the phone, then they said they would move service free of charge if we moved (our house was for sale) then once we moved they tried to charge us a huge fee to move service! I cancelled and they charged me $707.00 fee! I talked to 6 different people from the company, was on hold for hours and was told they will send us to collections if not paid! I now have an attorney and I refuse to pay this corrupt company

ADT needs to be more transparent in their website on what they offer customers - technical features of products they offer

I am a current customer of ADT and recently ordered Video monitoring add on to my existing installation at home. I have ordered video motoring without having any document of technical details of equipment going to be installed by ADT. This is not the right way of business with professional companies like ADT. ADT needs to be more transparent in their website on what they offer customers - technical features of products they offer. Eg: Video Monitoring equipment's - External Camera, Video door bell, power requirements, HD details etc.... Door / window sensor types, technical features. It is very primitive process to call everytime ADT team to understand such details and we do not have any record of technical features of equipment installed. I had checked with ADT representative over the phone multiple times and they confirmed they do not have such technical features in wesbite. We expect ADT to be more professional and transparent with giving customers details of products and solutions offered. These details are missing in ADT website.

STAY AWAY!

I had a horrible experience from the very beginning! At about 8:30am on 12/21/19, I had ADT come to my home to learn more about their security system and share equipment and plan options. I previously met with other security company’s as I was shopping around. Upon arrival, Bryan was helpful and shared info about packages and equipment. He then mentioned that his “Pulse system” was down so unfortunately, he couldn’t demo the system with me unless he proceeded to install it (Red Flag Number 1). I told him that I was still shopping around and was a bit uncomfortable proceeding, but he insured me that the install wouldn’t take long, and we didn’t like it, everything would be undone- no questions asked. Throughout the installation process, Bryan seemed to have a very hard time with the equipment and was constantly running into problems. He mentioned that he did not have all equipment needed to install and would have to call a coworker in the area to bring him some equipment needed. Even after obtaining more equipment, he and his trainee did not leave my home until a little after 7:00pm, with promises to come back and finish the job at a later date. I will also note that Bryan’s trainee was great and seemed to be more knowledgeable than he. At that time, my wife and I were preparing for a holiday party so in the midst of him needing my assistance for different problems he would run into, I was trying to help her prepare for our friends and family that were to come. As time kept passing, I had to leave my wife at home, while I grabbed some last-minute items for the party. Bryan asked me if my wife could sign the contract for the services. We were hesitant on signing the contract due to the conversation Bryan and I had originally (I just wanted to demo the system/see if it would meet our needs) and the job/install was still not completed. We wanted to ensure we had enough time (3days, per the 3 Day Cancellation Policy) to determine if ADT was a good fit for us. Bryan, promised us, that due to the installation not being complete, we would not have to worry about the 3-Day cancellation policy. He then provided his managers Chris name and said that he was aware and onboard. Bryan pleaded to us that he would not get paid on time if we did not sign the contract that day (Another Red Flag). We trusted Bryan, as he sounded confident in that the 3-Day Policy would not apply to us, since our installation was not complete. With it being around the Holiday’s, and considering the fact that he spent the day at our house, I ultimately gave my wife the go-ahead to sign so that his pay wouldn’t be affected. Things we needed for our job to be complete: 1. Sensors working properly on wall windows and doors (the system kept reading open window when the window was indeed closed, garage door sensor problems, sliding door sensor problems….) 2. Installation of cameras and functioning outdoor cameras (he couldn’t get the cameras to feed) 3. Our home to be armed. 4. User access to the PulseApp Later that night, around 11:50pm (while our friends were over), I received a frantic call from Bryan stating that the system did not log properly. I told him that we had company and reminded him that it was almost midnight. He apologized and begged to come back, pleading that what he had to do wouldn’t take long and that his pay depended on it. Again, feeling bad, I gave him the okay to come back. He arrived about 40mins later and was able to do what he needed (replace the backdoor sensor). However, what he also did was park directly in front of our neighbor’s driveway, completely blocking them from entering/existing it. Our neighbor was very upset as they thought it was a member of our gathering that did it. I was extremely upset as well. I still have no clue why he parked there, especially since we live on an open street with plenty of parking AND he was just over my house a few hours ago. Bryan returned the following Monday to complete services rendered. He was only able to ensure our home was armed. We still did not have functioning cameras. He returned after Christmas to install the cameras and showed my wife how to use the app. As my wife and I were exploring through the apps and cameras, we discovered that ADT only records for 30 seconds once movement is detected and will not record again until 4 minutes has passed. This was horrifying for my wife and I as we would like the cameras to record consistently. If something were to happen to my wife after 30 seconds passed, we would have no record of it, unless the incident last for 4 WHOLE minutes! In addition, Byran installed my carbon sensors in the ceiling next to the smoke detectors, which I later learned was a huge/dangerous misstep. There is more to this review but it seems as though I have run out of characters. Long story short, ADT/Protect Your Home was no help in resolving.

This is the worst company I've ever had…

This is the worst company I've ever had the displeasure of dealing with. I called to cancel my service, and the rep hung up on me. I had to call again and was told it was cancelled and the difference for the month would be refunded. I looked at my credit card statement and there was no refund, they kept billing me. I asked to speak to a supervisor and he said that cancellations would go into affect the following month. Nobody had ever told me that, and he said it was in the contract. Had I known, I would have cancelled a month in advance, as I was moving and no longer needed the service. The supervisor would not make an exception, and continued to hide behind the terms of the contract. They knowingly sneak these terms into the contract and don't disclose it so that they can eek out another month of fees for doing absolutely nothing. This company is a disgrace. If you want a security service company, look elsewhere.

I have had the most horrendous service…

I have had the most horrendous service dealing with ADT. It has been going on for a while and it has been one mistake after another. I have been with ADT since I bought my house in 2009. Recently I had renovated my house and asked ADT to come in and add in a few more sensors etc. The gentlemen came in and told me my sensors were old and that I needed to upgrade them, he provided me a quote and recommended that I add a doorbell camera and a camera in the back. I thought this was a good idea and agreed. NO WHERE in this conversation did he tell me that I would be signing into a new contract with ADT. I was already with ADT for years and was paying for the new upgrades installed that he had recommended. I signed for a work order as that is what he reviewed with me as well as the cost of install and that's it! The next ADT gentlemen came in and completed the work. I paid with my VISA and expected this to be good to go. A month or so later I start to receive collection letters regarding the payment for the parts and service. I called into ADT and they said it did not go through and may have something to do with the credit card information provided, not sure how this is possible when this is the same card I use to pay my monthly ADT fee and was having no issues. He took the info again and assured me it should be fine now. Again another letter comes in the mail regarding this charge and a demand to pay. I must have called into ADT 4 to 5 times over a few months to try to pay for the service rendered. When the tech installed my doorbell, right away there was issues and it did not work. I called back into ADT at that time and they sent in another Tech to try to fix it. He came took a look at the doorbell and left - 1 day to sit at home waiting for him - he needed to get the parts. I set up another appointment - showed up with the wrong parts - day 2. Finally the 3rd day he was able to fix the doorbell. From this, ADT wanted to charge me another 140 plus dollars for these repairs. I called in and complained about the bill as I had to have my father at my house for three attempts sitting waiting for the tech to get this fixed and it was an issue from the recent installation. They should have installed it right the first time. The Rep I was dealing with escalated this to her manager and after a few calls back and forth she guaranteed me that this would be reversed and that she would ensure this was taken care of as it was due to the service issues. I was concerned because of the previous bill issues but she said not to worry and that she would handle it. Just recently I sold my house and called in to cancel my account as the new house is already installed with Rogers security. It was then that I was told I could not cancel my account because it was in collections with ADT - turns out the fees were not reversed as promised and my account was in collections for months due to this. Here I go again having to call in, speak with multiple people, being passed from person to person, being told I would be called back and not getting a call back etc to finally having to prove to them that these fees where promised to be reversed. I was able to find the reps number and email in my phone and provide that information. Finally the fee was reversed and I could finally cancel my account. Not so lucky - I called back in and get notified that I was entered into a new contract when they installed the newer parts and that I would have to pay 950.00 in breach of contract fees to cancel. How is this even possible?!? I have been with ADT for almost 11 years, I have never missed a payment and have been a loyal client. I upgraded my system and paid for all the new parts and services. Never was I told I would be locked in for years by doing this. It has been a nightmare dealing with this organization. No one takes ownership of a problem and just passes the client from person to person. MULTIPLES times I had asked to speak with a manager to be told that I would be called back - no manager has called me back ever. I have had to call in over and over to try to resolve issue after issue. This has been extremely stressful and has taken so many hours of my time for months to be assured that the issue would be resolved & it wasn't! I was finally closed my account today however only if I accept being charged the breach fees. I asked that this be escalated and the rep told me that I could dispute this charge but only after it was charged to me. HERE I have to go again, more hours to dispute a breach of contract fee I never even agreed to enter into! The rep told me that there was one other way to avoid paying this fee and that was to move my service to my new house. I have has one issue after another with them and they wanted me to sign on for more??? She did not care and was not interested in escalating my issue. This has been the worst experience. I have never been this mad at a company.

ADT double billed after a relocation and failed to repond to verbal and written inquiries

On June 19th 2020 I contacted ADT and informed them I wished to terminate my contract. I was given Cancellation code 108 036 27 Many weeks have passed and over three hours on the phone and chat and I have heard nothing Here are the facts 1. I signed a contract on May 2nd 2018 313204494 for Property 1 a. It was auto paid from my American Express Card $56.78 2. On May 14th 2019 the service was relocated to Property 2 (I mile away) a. ADT technician removed all equipment from the old house and reinstalled it at the current location b. I was not present as I was in hospital c. My daughter signed the paper work presented to her d. It now appears that what she signed was a new contract 313790529 with an auto charge from her Bank of America card of $52.99 3. Both cards are still being billed 4. On 7/28/2020 as advised by customer service agent, I sent a letter with these facts to ADT Security Services, Attn Customer Concerns, 3109 S Vaughn Way, Aurora, CO 80014 a. I used USP signature required to ensure a record of delivery was obtained b. I was surprised that there was no email or fax number c. No response to this letter 5. On 7/30/2020 I received an invoice for $740.09 with yet a different account number with no detail a. This sum was then charged to my daughter’s credit card ! Clearly this should have been dealt with as a no cost relocation under the original agreement To date we have received no communication from ADT, no credit for the double billing nor for the incorrect termination charge which should have been based on original contract

Find a better company for monitoring.

Long story short. Find a better company to monitor ur system and do not sign the 3 year contract. They charge so much money to get out. If you relocate its even more money. The best deal is to stay with a non working system and pay a reduced price of $19.99. Its horrible. Customer service is slow and bad.

Unscheduled Appointment Time

Appointment scheduled yesterday with David S. for today at 8 a.m. for a potential install. 8:15, 8:30, 8:45 and still no tech and ultimately an appointment that turned out to be a NO SHOW! I then call ADT all to discover that David scheduled me for a day next week, a day that I would never agree to as a result of my work schedule. Not only did David waste my time on the line yesterday, but he took my $99 all to I guess make his quota for the day!?!?! After now reading these reviews, I'm going to quit while I'm ahead. ADT, I'm off to another security company that'll be honest, schedule an appointment that we've BOTH agreed to and put me in a contract that I've actually agreed to be in, now that I've read your other reviews. For shame ...

Extremely Bad Customer Service and Cannot Find Payments on Account

Called up to request an engineer appointment, payment of £180 taken by phone at time of booking. Two weeks following the appointment, received an invoice for an outstanding balance of £180 on 27/07/20! Called customer accounts to rectify this and they stated it was sorted and could see the payment on the account. Today, 11/08/20, received a further statement saying we still had an outstanding balance of £180!!! Called customer accounts today aswell and was hung up on by the advisor! My wife paid this as to ensure we have no issues being chased for payment, however we have now paid double what we should have and require a refund.

ADT is the worse service,I had it for two years and I have had nothing but trouble from day one

ADT is the worse , I had service for two years and I have had nothing but trouble from day one, I don't recommend any one to get ADT

Never use ADT

Never use ADT. When I set up ADT through USAA I requested a 1 year contract because I could use a local company with a 1 year. ADT first told me their minimum contract was 3, but when I said no thanks they told me they got approval for 1 year, so I signed up. When I went to cancel they had us under a 3 year and wanted to charge a huge disconnect fee. I requested a review by a supervisor and that they go back and listen to recorded conversation, never heard back.

ADT is the ABSOLUTE WORST

ADT is the ABSOLUTE WORST! We were just hit with Hurricane Isaias and the power went out for 4 days. During that time our ADT service went out. After the power came back on our control panel kept turning off and on. I called customer service and I was told that the battery was low and needed to be changed. However, I could not do it myself but that a technician would need to do it. When trying to schedule the service the customer Rep, NANI, told me that there would be a $25 fee and that it could not be waved. She was absolutely disrespectful. I talked to the supervisor CHRISTEN (KRISTEN) and was told the same thing. I could not believe that they both disregarded the fact that we are paying for a service that isn't being made available due to a BATTERY. Had I known that these people were this bad I would have NEVER signed a contract with them. DO NOT GET THIS SERVICE!!!!!!

Autocratic & Unprofessional

Very poor dealings with ADT. They are autocratic and unprofessional. Failure of their engineers to attend their appointments are common, ADT don't communicate well at all. Their staff are incompetent and extremely rude. This the company that is suppose to be leader in this type of business. They anything but that. BEWARE!!!sent on 24/07/20 at 15:07 GMT Customer Service Dear Sir / Madam, I am writing to you to raise an issue about: Alarms The issue that I have experienced was: I had 3 CCTV cameras installed in April 2019 by ADT. I paid £1169 and had another CCTV camera installed on 27th February 2020 and paid 279.00. I pay £25.24 per months by direct debit. At the time of installation our contract stated that we will have annual visit from engineer and 24 hour cover for our malfunction of equipment. I did not hear from ADT and in June 2020 I telephoned them for engineer visit and they informed me that no visit was possible till corona virus pandemic was over and to telephone in few weeks time. I got in touch with them and appointment was made by women called Sophie said that the engineer would visit on Tuesday 21st July between 0900 and 1300., and he will ring me before he visits. I heard nothing till 1330 on that afternoon and I telephoned ADT to see what was happening and I was told by women called Rebecca that call was not logged and that no engineer will call today and she will give me another appointment for Friday 24 July 2020. between 0900 and 1300 and engineer will be Darren Walworth and the job reference was 7370894. I expressed by displeasure but she said that she could do nothing. I accepted that appointment. I had wasted full day. Today Friday 24th July I waited for the engineer to ring me and visit us. But just so that I did not waste more time, I telephoned ADT at 1120 am, to ask them if the appointment will go ahead and could I have some indication of time for the visit. She said she will telephone engineer to give me a ring. No body rang me and time passed onto 1330 and no engineer. I than spoke to series of ADT staff, namely George, Kevin Nathan, Chloe and finally Caroline who told me the engineer will not be able visit us today, as he is too busy. Somebody could have rang and informed us of that. I was very annoyed and told them that I have now wasted two whole days (21st and 24th July) She offered me another appointment for Monday 27th July between 0900 and 1300. I was so stressed during my dealings with ADT staff for around 2 hours. I have so much to do with my time. It occurred on: 24/07/2020 This meant that I am feeling very stressed and felt that ADT do not care for their customers. I am now 80 years old and wife 70 years old. We need peace and tranquility in our lives and this incompetence, uncaring dealing with ADT was last thing we needed. I was so furious that I said to one of ADT staff that I would cancel my contract with them as I am paying £302.88 per annum for absolutely no service from them. Kevin, one of the staff said that you will be in breach of your contract ,if you cancel it and you will be liable to £352 pounds as cancellation fess. I said to him was that ADT are in breach on contract for not fulling their duties and obligation to their clients. I think that in all fairness, ADT should refund all our payments for over 15 months, a letter of apology from senior manager in writing and fair settlement for our wasted time (it will be 3 days, if engineer 5 / 16 Mia Faza complaint against ADT Alarm Alarms case 8996358 Mia Faza complaint against ADT Alarm Alarms case 8996358 turns up on Monday 4th July) and great deal of stress caused. ADT staff are extremely rude and unsympathetic. I think complaints to Trading Standard and maybe financial ombudsmen may be considered, if they fail to respond promptly. I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address. Yours faithfully, Mia Faza Account or service reference ADT account: 42977956 7 Manor Grove Skelmersdale Lancashire WN8 8NE Tele:01695 733975.

I am a customer of ADT

I am a customer of ADT. Due to their very poor design of their motion sensors...the alarm at my home went off 3 times and the police were dispatched. The motion sensor requires batteries...but it doesn't indicate when batteries are needed and it is impossible to figure out how to open the thing to replace the batteries. ADT wants me to PAY for a technician to fix the problem...ridiculous...I am moving to another company for monitoring!

ADT bottomed out

Apparently, ADT was bought out a year ago and I can tell...I have been a customer for 14 years with multiple systems and all of the products that made pulse great have went away. Their outdoor camera (singular) is proprietary apparently and wayyyyyy overpriced. It's a shame, shopping for new company now.

Customer service is non existent for…

Customer service is non existent for this company. I tried to speak to someone about several issues that I had. (1) I was moving & needed to cancel my services @ old address. (2) I needed to know what would happen to my services if I couldn't continue to pay for services that I didn't need going forward. This was due to no immediate forwarding address. I had other questions as well. But before I could get help with everything, I was put on hold 5 times, spoken to briefly for a total of 1.5 hours. No one ever called back to apologize. I still need immediate answers, since they say I am still under contract. DO BETTER ADT, & treat your customers better as well.

My 3 years contract ends tomorrow

My 3 years contract ends tomorrow. I tried to call ADT to cancel my service tomorrow. However, agent told me that it took them more than 30 days to cancel the service. Then, I was transferred to another line, I have to F* 2 hours to get live support to cancel my service. I believe that it is their intention to make cancellation hard for the customer! Don't select ADT again.

Today at 3:25 PM

Today at 3:25 PM I’m being ripped off by this company!! I’ve had multiple service reps come to my residence to fix my system and it hasn’t been installed for even a year. My backdoor has a tamper system for the second time and doesn’t arm when i arm the system, nor does one of my window system, yet in speaking to a representative they tell me my system is deemed operable. My front camera doesn’t work well for more than two weeks without it needing to be serviced but yet again my system is deemed operable. I pay my expensive monthly reoccurring payment and now I’m forced to pay additional finances for a service rep to come and address issues (but will only work for 2weeks)! To add insult to injury it’s over $1000.00 to terminate my contract for a service that is not worth the valued amount!!

Bad customer service

if you call them to cancel, theyll give a small credit and don't send a payment reminder email until the credit is used up and you owe more than a 100$ and charge a month fee on top of it to proceed with cancellation., after being loyal for 3 years and ontime payments until contract expired...

I personally had a terrible experience…

I personally had a terrible experience with this company. I don't recommend them at all.