Pls don’t, u ll be disappointed

Their system breaks all the time, u ll need a technician to repair the issue, cuz they can't charge u for the service as u it's included in your monthly bill 65$, they ll charge u "trip charge" 60$ for MA residents. Totally ridiculous company and I can't wait to be done with them. I ll make sure to spread the word so that others won't fall for their fraud sales pitch.

The worst company I have dealt with

The worst company I have dealt with. I was on the phone 3 hours to get a technician to install 15 switches and they charged about $900. That is about $50 per 4 cent Chinese magnet in my house. The company does not care about the customer so just understand that when you lock in to their 3 year contract!

This company don't even deserve the 1…

This company don't even deserve the 1 star that I'm force to give. I have been a customer with adt since 1994. Last year I called to have my system upgraded from a land line to a mobile base system. In order to do so I had to sign a three year new contract, granted not receiving anymore that what I already had which was a monitor and two door systems. At the end of August we were affected by Hurricane Ida. I call to suspend my service and was told that the company did not do that but gave me a credit for a couple of months service. In the upcoming months I received a quote from an authorized dealer of ADT for an upgrade. ADT stated that I would have to cancel the current account which was a total of 934.00 which I paid. A couple weeks after I received a bill for a new billing cycle, now granted they haven't been monitoring my home since August due to the storm. When I try to set up the new service, which I still would be paying ADT for my monitoring I was told I was showing a negative balance of 50.00 which was the new bill (that wasn't even due yet) and because of this I was a risk and had to pay my activation fee, equipment and two years in advance in order to have service. Did I mention I was a dedicated customer for 28 YEARS! Never late. So I'm not longer with this company, had to pay for an extra month even though I cancelled it December 6 and the bill was sent Dec 15 for a January 15 date and unable to get new service (which after this experience do not want anything to do with ADT.

ADT: No show techs and money for nothing

Since last spring I’ve had a problem with the long range radio on my system. There’s no connection. A tech came out this summer to repair it. It worked fine for a month and then reverted to the old problem. I scheduled a service call. I took off work to be here from 1-5 and no one showed or called. I called the ADT customer service and was told I have to reschedule (and miss more work) so I did. I was also told that my account would be credited for all of the months I had no service AFTER the tech fixed my problem. Once again, the tech never showed or called. I’ve been with ADT for about 12 years but that is about to change. I got an alarm system to protect my home but if it doesn’t work, it’s not protecting my home and I don’t see why I am handing them $75/mo., plus missing work, for exactly nothing.

Reconsider ADT...it is awful

I recently purchased a system from ADT which included a door bell. The door bell has never worked!!!! I had service technician come out and look at the bell and was told that I do not have enough power to support the doorbell and my option was to hire an electrician and have him fix it. Seriously why was a doorbell installed that couldn't be supported. I am thinking that it was never tested. I was told I could also opt for a wireless door bell and bypass the electrical system however I would not be able swap them out and would need to purchase it and I would not receive a credit for the old door bell. Thus it would cost me a total of over 500.00 for the door bells....I am thinking ring might have been the way to go right now....beware with this company..they install equipment and don't check to see if it can be supported...they are rude and condescending in installation wait times are ridiculous when you call....

I have been with ADT for 23 years

I have been with ADT for 23 years. I have had an issue with an over charge on my billing. Today I’ve been on the phone with them since 9 AM. It is now 2 PM. I have been on the phone with 10 different people and none of them could get my issue resolved. I am done! If I could have given them zero stars I would have. I would look elsewhere in getting security for your home or your business. I will be canceling my ADT contract. I’m done!!!

I should of done some research

I moved in to a new home previous owner left system. I decided to get a quote I bought 3 cameras financing the for 60 months @11.72 a month plus monitoring monthly charge. total amount due to be billed at time of install was supposed to be 51 and some change. I got wacked with a charge of 275.00 with two more payments scheduled to hit my account for the same amount. I have tried to get reimburse for the past two weeks I keep getting bounced around. Installation took 3 days and system is still not working. One room is completely unsecured. This company is a disgrace Stay far far away

What An I Gotta Feeling!

What An I Gotta Feeling! After having set up an appointment with another home security Company. I decided to give ADT Home Security a call, as I had once had service with them. Right away the agent offered many perks to get my business including a $300.00 Visa Gift Card since I was once a customer with them. After speaking with several other ADT Agents, who all promised the same, one saying she was a supervisor, I gave in and signed a contract and got security service installed by ADT. What a mistake. Now, almost three months later, no Visa Gift Card and when I do get someone on a phone call, they pretend to know nothing about a Visa Gift Card promised and pass the buck from one person to another with no result. Please don't get caught up in ADT's empty promises to get your business, use someone else instead.

I had to upgrade to ADT Control from…

I had to upgrade to ADT Control from ADT Pulse. The new app is trash only words I have for it. Now Google Home won't work or I have to download another App in order for me to tell the new app to tell google to tell ADT to turn on, so much fun. In addition Alexa won't work at all anymore.

I write with great distress regarding…

I write with great distress regarding the smart home alarm system sold to us by a named ADT telesales man, Mr Ian Martyn. Even though we have been ADT customers for 15 yrs and stopped for a 1.5yrs following the pandemic, and once things went back to normal we thought for a while that we would search other available security system providers in the market for a comparable system offered by ADT, but eventually decided to stick with a brand new system offered by ADT, a company we thought we can trust for our security needs (ADT), having been a security provider of ours for many years. My wife took the final decision to reconnect with ADT even though there are other companies providing a similar service for less cost/less monthly and we didn't realise how rubbish the customer services has become until checking Trustpilot today and reading reviews so shocking and unbelievable, customers experiencing the same scenarios. Brief experience-On the day of reconnection, we complained about the system hardware fitted was not as described by the salesman named above and I immediately called on the day and spoke to him and he promised to call us back and in a 1.1/2 month still no reply from the salesman or the customer complaint services that I was advised to complain to, haven tried so many times to get hold of the salesman or to speak to someone/manager from the department or relevant department. I am yet to receive any resolution/communication from ADT customer services to date but I can confirm their efficiency in charging my account for the installation not as described and charges for the regular monthly charge. My wife and I are now considering seeking legal advice to help resolute. In conclusion, I write all the above to best help order potential customers to be aware of the services to expect from ADT. I took for granted our past experience when first connected 15years ago, service was super efficient but now I can't find words that best describe the shocking bad services of ADT Uk. 16/01/2022

Worst Customer Service Ever

On 12/14/21 I called ADT to have them come out and add two more exterior doors to my system. Jayvin D told me that I had the old Brinks system and that I had to upgrade to the ADT system, because the Brinks system would be obsolete in Feb 2022. Jayvin was in the heavy sales mode non-stop. She explained that the new system would cost me $688 and that would be spread out over 5 years, then changed it to 3 years. Also was told my monitoring would go up $4/mo. I agreed and she set up the install for Wednesday 12/15. Wrongly anticipating that they would come in a swap a few panels, I went to work and left my wife at home. Then the nightmare began. The first call from my wife was to tell me that ADT was only replacing one of the two panels I had. The tech said a second panel would run $375 and if I wanted it, i would need to call ADT and have them modify the work order. I was not happy, but called ADT. After multiple prompts, I spoke with a rep and explained the situation, who then passed me to another rep to have to explain again. After 4 reps, I was told ADT would give me the second panel for $203. I accepted, called my wife who told the tech, who said we had to call ADT back to change the work order. Four more reps with the same garbage and they all kept saying "who do I have the pleasure of speaking with?". By this time I was not a pleasure to speak with. Then my wife called and said the tech told her the second panel was a portable panel with an electrical plug. I told the tech I wanted a wall mounted panel. Then the tech said it would be $50 for the mounting bracket. I lost it and told him to shove the second panel. Then the rep tied off to wire from the old system and killed all the contacts on the front of my house (doors and windows). His solution was to put wireless contact boxes on all the front of the house. Said he could not mount the new panel where the old one was, so he had to use up one of my kitchen outlets to put the panel in a different spot. Called ADT, four more reps and the last rep said they would give me some freebees. Then I got home. The panel read that there was no power. Turns out the tech connected the main ADT box to the outlet that powers my kitchen pantry light switch. So now I have to leave the light switch on and manually turn on the pantry light. I’ve been with ADT for over 25 yrs and can’t get anyone to call me back. Sad!!

Worst customer service ever from any company …

I have been a customer of ADT since it took over from Brinks in my area. I am now experiencing the worst customer service that I have ever experienced with any company. I have had three teleconference appointments scheduled the last one being today; and no one called me not for either of the three scheduled appointments. This does not include the numerous calls I have made to get the new cell bridge that was sent to me operational. No luck. I’ve asked for a replacement cell bridge that did not happen. I am busy now shopping for a new security alarm system I received a cell bridge from ADT which is not operative. I asked for a replacementAnd have not received that either. I am now shopping for a new alarm company that responds and to scheduled appointments. . Update On Jan 13 recd call from Customer Service regarding my above complaint. I was set up with an appointment today getting Jan 14th at 2:30 PM it is now 4:15 PM it no call. Can anything get any worse?

Bad service

Issues since December not appointment booked . Confirmed the appointment and no engineer came. Call them and awaiting for someone to call. Left messages for the manager to call in December and January. No call back. Waiting all afternoon and evening no call back as to when the engineer is coming. Raised a complaint no response. What are we paying . When it is Sales they are very good chasing.

If I could leave zero stars

If I could leave zero stars, I would! In October, 2021, my main panel was giving a low battery warning. I called and set up an appointment for a tech to come out and replace the battery. I was told that I would only have to pay for the service call. Afterwards, I was charged over $120 besides my monthly fee. After 4 or 5 phone calls, I still had to pay an inflated price for the battery pack. They reduced my bill for the battery and service call by $75. Moving forward, in December, 2021, I had the same warning of a low battery. In calling for a service call, I was told that since it was a warranty repair, that there wouldn't be any additional charges. Well, when I received the bill, it was for over $144 additional charges. It took a week, 3 phone calls, much time on hold, and talking to 4 or 5 people to get the additional charges removed. Why should I have to spend my time on the phone, multiple times, for a supposed free warranty repair? Keep close attention to your bill from ADT, especially if you have a service call. They have raised their service call fee from $25 to $59.95 without warning me. Buyer beware! Seriously considering changing security alarm companies.

Wow I wish I had read these reviews…

Wow I wish I had read these reviews before signing on with ADT ☹️ I have had malfunctioning equipment since Nov 19,2021. In essence this has meant my alarm cannot be fully set leaving my house unsecured including during the holiday period. No amount of calling has made any impact on ADT service (although using the word service here is indeed ironic!) I have had four appointments ALL CANCELLED via text on day the technician was assigned to come. Four wasted days, no home protection, many many frustrated hours on the phone and YES I’m still being billed! Congrats ADT not only will you lose me as a customer but I hope this also prevents you from scamming others.

Stay away from ADT

We've been a customer of ADT for some time now and recent we were asked to renew our contract with the company. We were reluctant to renew because of the countless equipment problems we've had. They assured me that they would resolve the issues and they would in turn reduce our monthly bill be $3.00 per month. I agreed and what a bad decision. I took a half of a day off from work to meet the service Tech. When he came out he inspected the equipment and said with a minor adjustment he'd fixed the issue. He left and two hours later the equipment malfunctioned again. I called ADT, they sent another Tech out who told us the Sensors were bad and he needed to replace them. He did, and three day's later the equipment malfunctioned again. To add to this drama, two weeks later we got a bill from ADT for $444.58 for the equipment replacement and the service call. After countless phone calls to ADT and speaking with a retention specialist nothings changed. The last person we spoke to, a man named Eugene, assured me that he would get the equipment and billing issues resolved at no cost to us. He sent another Service tech out, who told us that in order for him to look at the equipment we'd be charged another $238.00. We told him to forget it, we decided to pay the Bill of $444.58 and sever ties with this ADT. My recommendation to anyone looking to have ADT install your security equipment, don't do it. Stay as far away from this unethical company. I put this on the shoulders of their CEO Jim DeVries. After this review, I'm sending him an email.

Bad customer service

I have had ADT for many years, but this is my first bad experience. I had to get a new motion sensor and the tech put it against the wall but never screwed it into the wall and it fell within a few minutes while he was still in his truck outside. He found screws inside of the sensor and put the sensor in upside down. That evening I tried and the sensor did not go off when I put it on "away" mode. I had a virtual appt a few days later and the person called and it rang less than one ring (2x's) and I called later and the appt was marked closed. I was actually on the phone with ADT for the tech's second call and the rep stated I needed to answer the phone and I reiterated what just happened and it is impossible to answer if they are hanging up as soon as it rings. I now have another virtual appt coming up so we will see if I waste another afternoon.

ADT DOES NOT PROVIDE SERVICE

We seriously debated on renewing our contract with ADT but decided we did need protection and upgraded also. The following month we moved to fiberoptic. I updated the panel to reflect the new wifi. ADT has not worked since. This was a month ago. I repeatedly tried to repair it MYSELF. Took ALL the steps provided to me through the network several times, invested DAYS on this issue trying to bridge the gap. With no success. I called, my husband called SEVERAL TIMES. Not only did they REFUSE to send any help, transfer us to someone, anyone who could help. They took us through the same steps as though we were to ignorant to follow directions. Then had use repeat the same steps that obviously did not work multiple times, then after hours told us to try it on our own. Well, obviously that's why we called to begin with. A month later. No working cameras. We pay a premium charge to know when the doors open. Yes. I'm disgusted. We feel very victimized. They took our money as they do every month, but most of all. They give NO SERVICE. JUST PRETTY LITTLE THINGS THAT DO NOT WORK. This is the last payment till it is fixed and I personally am calling the BBB on Monday and filing a complaint. This is pathetic. I suggest anyone else do the same For what we pay we should not have to hang off of a latter to attempt to reconnect our system, I was under the impression that we paid for a working system.

A few bad service representatives

I have made several calls on the last 2 days about a refund that I was supposed to get. Each person gave me a different answer and one left the phone to get the answer for me and never returned. One even told me that they would only send my refund in a check because they don't keep our bank info on file. At 77 years old I had to laugh at that when all they needed to do was reverse it. I have been with ADT a long time but am seriously thinking of changing.

Unscrupulous Billing and no Explanation

I have been a customer of ADT for more than 15 years. Consistent service at one location for more than 13 years, moved and had them come install a system. After making monthly payments for 18 months unexpectedly moved again. Called to have service moved and was never told I would be charged for the new install as well as the install from the first move. When I moved the first time the person selling me the system explained as long as I continued to use ADT (if I should move before the 5 year timeframe of the contract) that I would not be responsible for the residual installation. When the technician came out to my current home we went over in detail what would be acceptable for my monthly fee and removed certain options to reach a monthly fee of $70 and change. ADT then sent me overdue invoices for nearly $2,000 stating I need to pay it. At NO TIME did anyone ever tell me I would need to pay this amount nor is it the amount on my contract for installation. I have called ADT and spoken to (5) different people including a manager who is unable to explain or help me. I refuse to be pay these amounts and even more offensively not to get clear answers. It seems the sales team is not on the same page as the billing department and the consumer is being unfairly billed. They have my card on file so are now charging me three different amounts monthly, none of which am I able to tie to any contract. Last call on 1/4/22, the manager, Brook, stated she would have a branch manager call me within 24-48 hours...72 hours later, no call and I can only reach the 1-800 number and start back over in a very lengthy conversation. No one can tell me what is going on with these charges. I have always paid my bills on time and have a strong credit history, this is not a consumer trying to get out of her financial obligation. 1/26/21 Sent this e-mail as suggested...still no call from anyone. From: Always There Date: January 18, 2022 at 11:08:12 AM EST Subject: RE: Need assistance with Bill - multiple requests Good Morning AEF, We’re very sorry to hear of the frustrating experience you’ve endured as a member of the ADT family! We can completely understand your concerns and can assure you we have escalated this concern to a Supervisor within the local office and you will be contacted within the next 24-48 business hours directly to review your installation and the equipment further. Best Regards, Eileen L. Wray (Twining) ADT Presidential Executive Response & Resolution Social Media Specialist 4926 Kernan Blvd S | JACKSONVILLE, FL 32224 Sunday-Thursday 7:00-3:30 p.m EST From: AEF Sent: Tuesday, January 18, 2022 9:34 AM To: Always There Cc: AEF Subject: Need assistance with Bill - multiple requests Importance: High Good morning. I have talked with your billing department no less than 5 time regarding my bill. On two occasions I was told that the branch manager would reach out to me to discuss my bills, no calls from anyone. First request was made well over two weeks ago, last request was one week ago. I am doing as this Pilot response (below) asked me to do in e-mailing you, please see my complaint below.

I called to reactivate my account ( I…

I called to reactivate my account ( I had ADT, security for years and had only only canceled the service about a year ago ). I was told i needed a technician to come back out to see the system. I scheduled the appt and approximately a day before the technician was to show up, a sales rep named Brian called to tell me he had to come by BEFORE the technician because it looked like I needed an upgrade. I called customer service to cancel the technician appt and I spoke to a wonderful manager who said she didn’t understand why the sales rep did that. She suggest I keep the appt and when the technician came out he’d tell me if I needed anything new. The appt was scheduled for today 1/6/22, and no one shows up. I called to see where the technician was and was told because I didn’t let the rep “quote” me for an upgrade they canceled the appt. Not once did they call me and I waited over 2 hours. I would definitely not recommend using their service

I sent the following email to Jamie…

ADT responded! Jamie Haenggi had a representative contact me via phone. John was helpful and apologized that the options outlined in ADTs response to my review were never explained at the time of my cancelation. He has remedied this to my satisfaction. I sent the following email to Jamie Haenggi is ADT’s Chief Customer Officer. I have email tracker and it was opened in Boca Raton. Never got a response. Good afternoon, I am a customer who is completely frustrated with no one who will talk to me. Today was the 2nd call I have made to customer service with no response. I keep being transferred to be on hold indefinitely. Today was 45 minutes, but I had to hang up because I needed to return to work. This is my situation: My husband has been promoted to a VP of sales position in Phoenix, AZ. We currently reside in Cincinnati, OH. I called on 12/23/21 at 8:45am and spoke to Tyler who was very helpful in canceling my monitoring service effective 1/27/22. What he didn't do was tell me I had a contract that wouldn't allow cancellation for any reason without a fee. We are moving into corporate housing for a minimum of 3 months while we shop for a home. We have no need for adding a security system to a corporate apartment. I have no issue with pausing my contract in the interim, but that was never given to me as an option. All I received was a bill for $573.01. I can afford a bill like this, but the principle behind this is not settling well with me. Above all, the lack of customer service I have received is astounding. Coming from an extensive background in retail management; I find this disheartening. I know you are a huge company, and that you don't know what is happening at the level I had my experience with, but you should know what happens on a daily basis. The solution: Please have someone call me who is willing to work with me on this and come to a resolution. That is all I am asking. Thank you and Happy New Year! After 3 days I sent this email to her: Good morning, I did submit a review that your company requested. Truly, I am very disappointed in your lack of customer service, and common decency to respond to an email. It is apparent that poor service extends to the top of the company as well.

I’d give them a minus if I could

I’d give them a minus if I could. Called in September for my annual alarm service. Was advised I would be “called back next week” for about 6 weeks as a “different department”…did not happen. I actually got some honesty from a call handler who advised me they simply don’t have the staff for current customers and are focussing on new installs. After 2 months I asked for a official complaint to be raised, was advised this would be logged and go to the highest level. No call back within two months. I have now been advised I may get an appointment in 9 months from my original call - “it’s due to covid and not being allowed into peoples houses”. I explained that those rules were well before my service date. A piece of paper has been filled in today and “hopefully I will get a call”. No service before May 2022 possible, and then only if a cancellation. I asked for an update on my official complaint “there is no record of one”…don’t touch them - they are useless. Information sent as requested.

Never dealt with a worse company

I would have given it 0 if I could. Never dealt with such a consistently incompetent company. It took 6 months to install a simple PIR. And even on the day of install the engineer turned up and came for something else and had no idea about the PIR sensor. The different departments run as separate companies altogether so the sales team has no view of anything on your account thats on the maintenance or contract side. People just pass you around constantly. I counted and actually called 53 times to get a dualtech installed and is still outstanding. Avoid this company at all costs!

Won’t recommend

I got ADL services a couple of months ago and had issues with the front door ring since the beginning, someone came and exchanged it and it worked for a couple of weeks and it stopped working again. I called again and finally they fixed it by changing it to a different type of ring. Now my husbands car got broken into and the camera didn’t detect it so I called and they informed me that they didn’t put the video analysis correctly and fixed it, however when they transferred me to see if they can help me since I was paying for service that wasn’t working properly the lady I spoke to was very rude and hung up on me. Would definitely not recommend this company.