Very unsatisted and mislead from…

Very unsatisted and mislead from salesperson on the phone to the techs who unstalled system. I was told my card on file was for a hold purpose only a. NEVER gave My permission for card to be charged. Thanks to adt my checking account is WAY overdrawn and I have all of these service charges. I would NEVER recommend this company to anyone. The ONLY person I ever spoke with st this company who told me Exactly what to expect and when it may occur was a representative named "Sheila" Outside of her the company totally misrepresented itself and does not bother to make SURE that the consumer is aware of EVERY THING that doing business with company entails. This company deserves NO STARS.

While the representatives that I spoke…

While the representatives that I spoke with what ADT were very helpful. Unfortunately the third party company that they do business with was very deceitful. I always viewed ADT as a reliable company that was trustworthy. Unfortunately now I do not feel that way due to who they do business with.

Fraud and liars from top to bottomADT company is fraud

ADT company is fraud, cheaters and liars. Their local service techs are very nice but the sales and managers are full of stories, unprofessional and liars. Watch your statement every month to see if these fraud have charged you more than your monthly service fees, watch it even though you are on a auto pay.

I've moved to a house in July 2018

DO NOT USE ADT - its a RIPOFF I've moved to a house in July 2018, the property is equipped with security cameras and I asked ADT if they could have their system plugged in our current cameras. Their answer "yes of course" They did their all sales pitch to me announcing me a price of $29 per month, which I found reasonable. The technician comes to our house and then tells us he probably can't connect the ADT system with our camera. Make a sign a document for installation and told us to call a number to ask for another technician to come and check the cameras. We called, and they told us they only can install their system with their own ADT cameras. FIRST LIE One month later I am being charged $55. I called again, and they said that is the price on my contract. I asked that if it is the case, I want to cancel my account I asked to talk to a manager and asked the manager to review the sale call. One month later and 10 phone calls later the manager told me that the salesperson didn't do anything wrong and that it was my fault for not asking properly about the camera. SECOND LIE But the best is to come, now I asked the manager to cancel my account and he tells me "sorry but you signed a year contract and can't cancel unless you pay $900" THIS IS A JOKE RIGHT? Fast forward, A YEAR LATER, I call to cancel AGAIN, ADT first tells me they don't do the cancellation themselves and transferred me to Defender ?!? Defender obnoxious agent ERICA tells me " sorry you have a 2 years contract and you can't cancel, you need to pay 75% of your contract now to cancel it, its about $507" I am moving out of this house, and out of the country but I still have to pay for ADT?!? I asked to talk to a manager, she says I don't have a manager. I Asked to be sent my record of phone calls with all ADT and defender agent she said NO. How is this legal? Why no class actions have been done? How the government allows this kind of UNETHICAL business practice? How could you force a consumer to pay for security on a place that you don't live in anymore? And how is it LEGAL for a company not to disclose and/or LIE about the service they provide and their pricing, and have the customer responsible and liable for this? I reported them to the attorney general and I'll advise you to do the same Please DON'T signed anything with ADT, they WILL RIP YOU OFF. Call other companies before making any decision.

Not happy !

I complained about ADT charging me a DAILY rate of .95p for use of a premium line and they sent me a letter explaining that their sales reps “are not required to discuss these things with the customers as they will not be aware of the receive numbers that are used”. Just another company burying extra charges in a long contract and hoping you won’t notice. I won’t be staying with them much longer. They also blamed a signalling fault for the amount and said it should be .60 p a day. I won’t be calling them for an engineer visit after what they charged me last time ! Read the other poor reviews for more information on that subject.

My home burnt down....I am forced to…

My home burnt down....I am forced to make payments for the next 2 years.... Did you read that? Forced to pay $161.00 every 3 Months for a home that no longer exists.. For 2 more years.. There is no equipment, no home, you cannot get out of contract.... Don't do it. I am paying for nothing... No service..

ADT is attempting to do a "RING"or…

ADT is attempting to do a "RING"or "Simply Safe" with cameras and cell access. Hope they do better than the so called "wireless" system I had installed about 12 years ago. The system was never installed or worked properly. Five so called "technicians" couldn't fix it. The security system disrupted my phone lines continuously. The house was burglarized twice in spite of the security system. My solution? Butterball and Fatboy. Two of the sweetest, to me that is, pitbulls ever.

ADT/Defenders are the worst alarm company ever!

They would make mistake after mistake and lie and their customer service was terrible rude and insulting. I sent an entire letter to their loyalty team which is what they instructed me to do to file a complaint. So I drafted a letter and sent it to them. I got no response at all. We called them multiple times about it and still have not heard back. please read important information in letter below. LETTER: Good Evening, Account Numbers: U388994986 U388995350 U388995431 U389007374 U388995432 We are writing this letter as a part of the many complaints that we have filed about defenders consistent credit checks on our Real Estate company, Island properties LLC, credit card account without consent and a formal written signature to do so. This letter is also in response to Defenders loyalty department prompting us to write up a letter about the conversations had with their defender agents after calling and confronting them directly about it. Starting with the first conversation, I discussed how my company ran, explained what exactly we did and how we would be using these alarms. After speaking about that with the agent, they understood that we would be setting up a large amount of alarms therefore providing a volume of business for the company. For this reason he started to set up many different deals with us and added those deals to our contract as an incentive for us to choose defenders. After this I spoke with my associates about this particular set up, the deals we would be receiving and all other details. After we decided, based on all that was researched and discussed, that we would be using defenders as our alarm company for the homes we would be putting alarms into, I got back on the phone with the agent and told him we were going to be moving forward with the account. We proceeded to set up the account giving all necessary information such as name, payment, contact info., Etc.. That day we set up 10 addresses to put alarms in and set up five appointments for installations. At this point in time no signature was given and no permission was given to do an electronic signature. Besides that we knew about the first credit check being done but we had no knowledge of any credit check having to be done after the initial one. This is the first and biggest problem but many problems occurred after this as time went by. For example, all of our addresses were set up as individual and different accounts which made it very difficult for us when contacting defenders to narrow down which property we were talking about and sometimes in their system they wouldn’t be able to view all of our addresses. This made us spend copious amounts of time on the phone with defenders every time we would call them. Another problem was that when we had tenants move in to rent the property and they wanted the alarm system, we were not permitted to transfer the account into their name and absolve ourselves of responsibility to it. This is a big drawback for us because if we have irresponsible tenants who do not pay their bills on time and maybe just ignore a bill all together the expense of that alarm is then going to indefinitely fall back on us. Another big problem that was very unprofessional is that I would speak to an agent on the phone for around forty minutes to one hour and then they would say that they are going to work out a few things and call me back or someone else like a manager would have to call me back and I would wait for that call back but a lot of times they wouldn’t ever call me back. This was very bothersome because I had spent hours of my time to fix problems created by them partially and then I would never be called back about serious and urgent problems I was having concerning my account with them. After this I would have to go through and explain my problem all over again to a new agent and wait on hold continuously and have them keep transferring me from department to department. This was very frustrating. Finally, another upsetting factor about the company defenders is that they seem to be disorganized because from the very beginning they knew we were a real estate company renting, selling and sometimes working on the houses we were putting alarms in which means they should have set it up so that we received receipts and bills to our office not the properties the alarms were going to. Because of this the accounting department in my company couldn’t match the charges from defenders on our bank account to a receipt or bill on paper usually, which created many other issues. All of these issues and the disorganization and unprofessionalism at times which cost us money and many people’s valuable time to work through the problems we were having, gives us valid reason to request that defenders allows us to cancel our accounts free of charge with no obligation. I believe that the company defenders as a whole is structured for single residences and dealing with one homeowner for one account, not an entire real estate company with many different properties. Unfortunately this was not brought to my attention earlier, I have also contacted the below ADT representatives and they have all told me that the manager has to review the phone conversions and see where we stand , but no one has gotten back to me. 10/19/18-9:43AM Anne (18967) 11/29/2019-1:55Pm Pedro ( who advised his manager Roberta was going to get back to me) Case number 1549879.) 12/14/18- 12:49PM _Precious ( who advised me I have to call back n 60 days for an update.) Thank you for your time.

HORRENDOUS customer service and support, and False Sense of Security!

I had ADT at my residence for about 15 years--a few years ago I upgraded to ADT Pulse. A month ago I cancelled and found another provider. Customer service and technical support is HORRIBLE! As long as you're not having any technical problems (or, at least, not aware of any technical problems), all appears to be well. When you have to call for help, the support people are almost always poorly trained lousy communicators who don't listen well and usually default to thinking you (the customer/user) caused the issue. It is difficult to get a convenient appointment for service, so you'll have to take a day off from work and wait for a technician to show up, sometimes several days after you report a problem (not good if the alarm or a home automation device is malfunctioning). I've endured this several times over the past 15 years. The "last straw" for me was when my garage door controller (part of ADT Pulse) started opening the garage door for no reason, at unpredictable times including in the middle of the night. My wife went into the garage in the morning to get into her car to go to work, and the garage door was open. This happened several times. I have outdoor cameras, and one is aimed at the garage, so I was able to see that the garage door was initially closed, and then opened on its own for no reason (and the Pulse system did not send any notifications, such as when we use the Pulse App or the wall button or the button in our cars to open and close the garage doors). Clearly this is a big problem, and they could not explain it. When I called, I was told that I must have caused this by incorrectly setting up an "automation" in the ADT Pulse Portal. I had set up an automation, a few YEARS AGO, to automatically close any garage door that was open when we set the system on "stay" (in case for some reason we forgot to close a garage door, this automation would automatically close it when we knew we were "in for the night" (when we put the alarm on "stay")). We always close the garage door immediately, but, I thought the automation was a good idea, just in case we forgot to close the garage door but didn't realize it, and clearly we know, when we put the system on "stay," that we're not going out again, so the door should close if it was accidentally left open. I think there is a connection between this "stay automation" and the inexplicable door opening problem, but it wasn't a problem until recently, and ADT didn't even try to figure out why it was happening (they just replaced the controller). Again, the automation ("close any open garage door when the system is armed stay") worked fine for years, then suddenly the system started opening a garage door without instructions from us. The door opening didn't only happen immediately upon arming the system "stay," but sometimes it did. When I called, I had to explain this multiple times, and the support person didn't understand at first. Even when I said I hadn't changed the automations in years, the representative still implied the problem was my fault. She agreed to send a technician to the house, a few days later (I had to argue for an appointment in a few days, because at first she wanted me to wait over a week). When the technician arrived, he knew the call was for the garage door controller, but he had no details, so I had to repeat the whole story again (after telling the phone support person the story multiple times), and then listen to him (the technician at the house) tell me that I must have set up the automations incorrectly! When we looked at the automations, he said they are the customer's responsibility and he wasn't an expert on automations, but he agreed to replace the controller at no charge--but, get this, he didn't have one on his truck!! So, I had to make another appointment for another technician to come back to the house a few days later, to install the new controller (and, of course, I had to wait around for him to arrive). A week or so later, the other garage door controller opened the door "for no reason", and I decided to leave ADT (my contract had expired). I got calls from customer retention specialists who were better trained and better communicators than the regular customer support folks, and they offered to replace the other controller (they had to do that anyway!) and give me a year of monitoring, with no contract, for $15 per month (I had been paying about $55 per month for Pulse, including tax). I declined the offer because nobody was able to explain what was happening--why was the system opening the garage door for no apparent reason? I had cameras and thermostats and other home automation stuff connected to ADT Pulse, and based on the conversations I had with them, I DO NOT TRUST THEM to have all this access to my house, along with burglar and fire protection responsibilities. If they had better trained staff maybe they could have given me an explanation (without defaulting to blaming me for something I definitely did not do) and logical corrective action, with professional, courteous service, I would probably have forgiven this and stayed with them. Quite the opposite--I'm a huge detractor and warn anyone considering ADT to stay away from them! Since I called to cancel a few days after my payment was made last month, they said there was a 30 day cancellation policy, so, to add insult to injury, they are going to charge my card again, for the extra days to take me up to 30 days from the day I called to cancel, even though I told them I had already completely disconnected the system. This is IMPORTANT!!: About a month ago, I completely disconnected the ADT system--I disconnected the battery and electrical power from the equipment, including the telephone line and backup cell device and the Pulse portal. All the ADT equipment is completely powered down (no power) and disconnected from the phone system, from the backup cell system, and from the internet. This morning, l received my monthly "regular monitoring report" from ADT, saying "It looks like your system at [my address] is communicating with ADT. The recent signals in your alarm history are a strong indication that the system is communicating properly with our monitoring system." So, it appears they send this report out every month regardless of whether or not they are actually getting signals from their customers' systems!! How do I know my system was in constant contact with their monitoring system all those years, given this information? I know for sure it is impossible for it to have communicated with their monitoring system for the past month, but I got that e-mail anyway! If you have ADT, you should test your system very often to be sure it is communicating with their monitoring system, by doing tests, and don't trust them when they tell you, or send e-mails (like the one I quoted above), or when the data on MYADT tells you that the system is working and communicating properly!! Obviously, they send that e-mail to give customers a false sense of security--this seems dangerous to me, since I know my system has not been able to communicate with their monitoring system for about a month, and I got this "all is well" e-mail this morning!

If I could give negative stars I would

If I could give negative stars I would. Recently moved into the chesapeake area of virginia beach, stationed from HI as a military family we were very new to the area. several reps from ADT showed up, all 3rd party, I forget a few of the others all I remember was safehaven and AIS but they hounded us when we agreed to get installed and was told when we said certain days wouldnt work for installation "we hope you dont get burglarized in the mean time" in a very pushy and unprofessional way. Decided to go with another local company and couldnt have been happier. Glad after that remark I did some reviews on these local 3rd party ADT dealers, they all have TERRIBLE reviews. STAY FAR AWAY AS YOU CAN!!!

Has ADT illegally withdrawn funds out of your bank account?

Looking for people who have been successful, or unsuccessful in their attempts to secure reimbursement from ADT for funds illegally withdrawn from their bank accounts. Many review sites have contributions stating that even once refunds are promised, the remuneration never materializes. Please record your story of ADT overcharging, continuing to withdraw fees after account cancellation, and problems with not being able to cancel service in general. Please take the time to record your experiences here, so that we may help each other identify if there is a pattern of fraud.

ADT Created a Double Account and overcharged church for 16 years

Last week I called ADT to see if we could combined our church burglar alarm (ADT) and our fire alarm, since we have our fire alarm with another company. Also we wanted to know if they could upgrade our equipment since our equipment is 16 years old and reduce the ammount that we were paying since we know how much other bussines are paying and it felt that we were paying way too much. A Comercial Alarm specialist came to the church and he said that they combining the alarms would not be a problem, and that he will work on the numbers and send me a proposal later on that day. The next day he called me to ask me if the church has two accounts or two panels. Because the system was showing that we have two accounts. I told him that for 16 years we only have one account. He said that they needed to send a technician to verify that information. Next day the tech. came, and verified that we only have one panel and one account. He even mentioned that looks like the paperwork got mix-up and we have been charged for two accounts for a long time, and that ADT will do us right by returning the money that was overpaid for whatever time we were overcharged (16 years) since ADT is a company of integrity. Today I received a message from ADT that they will replace our pannel for free and combine the alarms for free because we been a very loyal costumer. I ask what will happen with the money that was overpaid and he said that he does not know anything about that. He was told to do the panels for free because we were good customer. I explained to the Commercial Specialist that the church appreciates the good faith on the free panel, but the alarms and the overpaid funds are two different transactions. I ask him to please give me a Management POC he said that he can only give me his email, because he is never there anyway. Its been a week and nobody has contacted me to apologize or even explained what happened, and why we were overcharged. I'm hoping that ADT with a revenue over $4 billion dollars is not trying to do harm to a non profit christian church.

One of the worst companies I've ever…

One of the worst companies I've ever dealt with. Their product is faulty (alarms constantly going off without reason), their customer service is extremely unhelpful and whenever you have issues, they will threaten you with your contract. I've since learned that there are a couple of really amazing security companies that have amazing products and will NOT hold you hostage with a contract like ADT. I wish I never had never used them and I've wasted so much time and money dealing with them. I eventually caved in and just paid the termination fee of $340 to get out of our contract. They were originally telling me that it would cost $550 to terminate but I fought with them for over a year to get out of it. I would never recommend them to anyone. Seriously, run as fast as you can. Look into other security systems and do not get caught up in ADT's monthly specials or deals. Pay attention to the contract and how manipulative it is. Look at their reviews, through BBB and Consumer Affairs, it's really bad for a reason.

Would have given 5 stars but adt mobile…help

Would have given 5 stars but adt mobile app won't download adt technician tried but wouldn't work

Worst company ever

Worst company ever, big big scam, they will tell you everything you want to hear but will do what ever they want, the sales guy lied to my face about 3 times, run my credit and got me 8 points down while all this time he promised it’s a soft check no damage!!!!! Lies lies lies

Honestly I’m shocked at how this…

Honestly I’m shocked at how this company is operating. Got it installed less than a week ago. Panel is not working. Called ADT, apparently it’s not their responsibility. Customer service is horrendous! They told me a different company is responsible for their equipment. So maybe some day someone will give me a call to schedule a booking for a technician to come by. They, however, can not do anything. The system worked for 3 days out of 7 days and they told me they can credit me for .....wait for it...15 dollars. Please save yourself the trouble and stay away from this inapt completely useless company that knows how to take your money but is not responsible for their equipment.

Should have checked these reviews…

Should have checked these reviews before signing the contract. I am stuck with this company. Worst customer service. I am not sure how this company still function.

STAY AWAY FROM DECEPTIVE ADT!!!!!

HORRIBLE, RAISED PRICES LAST MINUTE DOOR SENSORS FALLING OFF OUTDATED EQUIPMENT SHADY SALES PRACTICE BAIT AND SWITCH

Beware of ADT and Seth Robbie

Our sales rep Seth Robbie from Houston area sold us our system and befriended my husband. After getting him drunk Seth drove him to ATM and had him withdraw $2,000 cash and asked for a loan. Later I found out and all $2,000 was gone. I called Seth’s supervisor Pedro and he refused to help me because I wasn’t on the contract even though we were married. I called customer service and was told HR would get involved and call me and nothing. Seth tried numerous times to come back to our house and harass us and no one wanted to do anything because we didn’t have a receipt giving Seth $1,000. I showed the investigator the text between Seth and myself and that wasn’t good enough. They prey on the elderly and those they can rob, cheat and steal from.

They refuse to take their equipment…

They refuse to take their equipment back, they will try and take your money, they will charge you for anything and everything. Very bad company.

This is a review on their dealer…misreprestations, bait and switch, upsell with no concern for service

This is a review on their dealer Protect Your Home of Indianapolis: Misrepresentation, lying, sloppy install, upsell, want more money for monthly, contract more important than honest service Misrepresentation, holding hostage on contract signing by disconnecting existing system. Overwhelming attempts to get a contract signed rather than provide service. Their only motive is to get a contract signed and get out of there with no follow-up service. I invited a discussion of my issues before canceling under California 3-day cancellation rights but no one called to address my concerns or even try to save the contract. The service is pathetic with more time spent haggling on price leaving no time to fully install on the same day. But forcing a signing of the contract nonetheless.. Then not turning up timely the next day to complete causing huge anxiety and numerous calls; meanwhile, they have left the existing system in tatters and no protection. After install, I found numerous features agreed at the price especially venting of the windows, were not provided. Gid forbid encounters with this type of sleaze bag of a firm! ADDED Oh my goodness, I now received a notice from ADT well after the install that says: "A correction to your Alarm Services Paperwork is necessary for ADT to correctly process your account and continue your service" Unbelievable! So they hold you, hostage, to increase the monthly amount or they will not supply monthly protection----in other words, THEY are dishonoring the contract signed AFTER it was signed. Its "pay more' or else no protection. Unbelievable bait and switch I thought it was bad but it gets worse and worse

Terrible customer service after they…

Terrible customer service after they sign you up. Sales Manager Michael Alexander with Safe Home Control Inc (authorized dealer) would not return my calls or texts for the last several months. I spoke to at least six Supervisors at Safe Home ControlI and they are unable to reach Michael Alexander. I am still trying to receive a refund for a camera which I paid for and never installed because the installer was to find a convenient power source. Michael Alexander incorrectly misquoted the ADT cancellation policy and never informed me of the required alarm permit with the City of Corona. I wish I had shopped for a more reputable alarm company.

I got my alarm system installed in…

I got my alarm system installed in February but had a faulty lead from the box to the mains the installer said he would go back to the store to see if they had a spare in stock if they did he would be back that afternoon if not a couple of days.2 months later I cancelled they told me I couldn't cancel because I signed a contract I immediately cancel my direct debit they called me twice to say they cannot recieve a signal I told them if it's not plugged in to the mains that probably why .never heard from them again WOULD NOT RECOMMEND

Bad vivint is better

Bad. Do not recommend vivint is way better

Buyer beware

Buyer beware. The security advisor (from protectyourhome.com, the authorized dealer) who came to our home to recommend a system was very nice and knowledgeable. The starting offer was ludicruosly inflated, but after a few back-and-forths with the manager over the phone they finally made an offer that was competitive. I was told I would receive confirmation of the offer (including free months of monitoring and additional Visa cards) shortly. A week later I had to call to follow up and was assured it would be taken care of that day. Two days later still nothing. I have now disputed the first credit card charge and will not pay until they honor the offer. Or they can come take the equipment out of my house again. There’s plenty of competitors to go to in this market.